Jun 2015

In today’s frenetic, always-on corporate environment, keeping track of calls, messages – and communications in general – is a gargantuan task. One only has to glance at executive Personal Assistants and receptionists to realise that internal communication is a complex, and often stressful, daily challenge.

In today’s always-on, hyper connected business environment, customers are beginning to demand that products and services – and customer support – are delivered seamlessly and (almost) instantaneously. In an era in which a great deal of information can be delivered via a simple click of a mouse or tap on a screen, there is little patience for dropped calls or long lead times.