Jun 2021

South Africans are spending more of their lives online, and want to be able to interact with businesses in more ways than just phoning or emailing them – rather, they want to be able to use any channel of their liking, be it instant messaging, social media or real time chat. While this can seem daunting for business, investment in the right technology can empower their employees to better manage the whole process, provide a consistent level of service across channels, and even highlight areas for improvement.