Jan 2022

One of the most important considerations for businesses, as they strive to squeeze out efficiencies and become more competitive, is understanding that to be truly relevant and appealing for customers and staff, they need an intelligent business communications platform. This implies the ability to adapt and react based on real-time insights. Driven by these requirements, we are likely to see several trends that are already gaining traction to gather even more momentum over the next few years: Head in the cloud Those organisations moving their business communications to the cloud stand to benefit from instant cost savings, flexibility and control. They can further enable omnichannel communications, allowing employees to work from anywhere, with any device either with voice , text or chat. This has become especially prevalent in the past year, with the Covid-19 pandemic accelerating business cloud adoption. Switching to the cloud allows

With South Africa now being the third-most targeted country worldwide in terms of cyber attacks, it is becoming critical that local companies be more guarded, take better precautions against threats, educate their staff, and even look to service providers that have security measures in place to safeguard them from malicious actors. Security has of course always been a consideration, so what has changed? Previously, most employees worked from the office, and organisations were able to more closely monitor their hardware and software, and take proactive measures against any perceived threats. Now, with the shift to hybrid or remote working, employees are accessing the company network or data from home or remote locations, and it is highly unlikely that these locations are as secure as the office. This leaves employees more vulnerable, and they become the new targets through which attackers look to

With the drive toward remote working leaving organisations looking for the ideal unified communications tool to suit their requirements, it can be quite easy to be swayed by slick graphics and interesting features. However, there is far more to this than meets the eye, and the focus should instead be on whether stability forms the foundation of a service, before it is improved upon through continuous innovation. Stability of a platform is key from the outset - it has to be always available, and end users must be able to get full functionality out of it as expected. The design has to look at reducing single points of failure, as well as other elements that can have an impact on the quality of service, such as where your service is hosted. However, at the end of the day all applications can crash