Jan 2023

There has been a continued acceleration in South African organisations moving their business systems into the cloud, as they look to benefit from improved efficiency and productivity and tools to establish greater customer intimacy. In the process of moving into the cloud they have been able to harness omni-channel communications and even the broad integration of business systems in order to improve customer experience.  Driven by the need for businesses to have an intelligent business communications platform, trends identified for this year included increased cloud adoption, the breaking down of silos, mobile-first approach, automation, cloud security and more. Many of these trends are set to continue into 2023, gaining further momentum, with a few new trends that will come to the fore as well: Increased acceleration of cloud adoption Organisations have for long now known the benefits of shifting their business communications to