Author: duomarketing

A team from Telviva attended Mobile World Congress (MWC), held in Barcelona in March, in order to showcase Telviva One to an international audience, as well as to find out more about the latest developments in technology. Beyond the excitement of finding futuristic technology and devices, we were also left assured that the agility and fullness of Telviva One allows it to match and even exceed offerings from foreign peers. Given that mobile operators have a dominant presence at MWC, there was a big focus on 5G, and even talk of 6G developments and the technologies that can be enabled from the cloud as a result of access to high capacity and low latency, as provided by 5G. One of our team conducted a 5G speed test, with 2 gigabytes of data being downloaded in a couple of seconds. Tying in with

“From quick attendance to our requests for quotes for new services, to dealing with the technical teams for on-site implementations, the after sales service from Telviva subsidiary, AnD Communications is phenomenal - you don’t get that from any vendor. Our slogan is ‘passion for innovation’ and it also describes the work that we have done with them. We are partners rather than vendor and customer, and it makes it easier to work with them, and share our views, which makes the service amazing.” Corné Raubenheimer National Factory Outlet Manager at Tevo Customer: Tevo Industry: Retail Background Tevo is a South African business specialising in the sourcing, development, marketing and distribution of innovative, high-quality products. Tevo products are stocked exclusively by the most reputable retail chains in Southern Africa.  Tevo was dependent on the incumbent fixed-line provider for its telecommunications, and had faced a number of challenges. This

One of the most important considerations for businesses, as they strive to squeeze out efficiencies and become more competitive, is understanding that to be truly relevant and appealing for customers and staff, they need an intelligent business communications platform. This implies the ability to adapt and react based on real-time insights. Driven by these requirements, we are likely to see several trends that are already gaining traction to gather even more momentum over the next few years: Head in the cloud Those organisations moving their business communications to the cloud stand to benefit from instant cost savings, flexibility and control. They can further enable omnichannel communications, allowing employees to work from anywhere, with any device either with voice , text or chat. This has become especially prevalent in the past year, with the Covid-19 pandemic accelerating business cloud adoption. Switching to the cloud allows

With South Africa now being the third-most targeted country worldwide in terms of cyber attacks, it is becoming critical that local companies be more guarded, take better precautions against threats, educate their staff, and even look to service providers that have security measures in place to safeguard them from malicious actors. Security has of course always been a consideration, so what has changed? Previously, most employees worked from the office, and organisations were able to more closely monitor their hardware and software, and take proactive measures against any perceived threats. Now, with the shift to hybrid or remote working, employees are accessing the company network or data from home or remote locations, and it is highly unlikely that these locations are as secure as the office. This leaves employees more vulnerable, and they become the new targets through which attackers look to

With the drive toward remote working leaving organisations looking for the ideal unified communications tool to suit their requirements, it can be quite easy to be swayed by slick graphics and interesting features. However, there is far more to this than meets the eye, and the focus should instead be on whether stability forms the foundation of a service, before it is improved upon through continuous innovation. Stability of a platform is key from the outset - it has to be always available, and end users must be able to get full functionality out of it as expected. The design has to look at reducing single points of failure, as well as other elements that can have an impact on the quality of service, such as where your service is hosted. However, at the end of the day all applications can crash

“Using Telviva has helped us efficiently and cost-effectively stay in touch with our plumbers 24/7. The mobile voice solution has helped to better engage with customers, managing agents and insurance companies Additionally, the service we have received from AnD Communications, a local KZN company owned by Telviva, has been exceptional, and they have assisted whenever we have faced a challenge. I give them ten stars for service.”

“What impressed the most about Telviva was their attention to detail and speed and accuracy of execution under pressure. The majority of our company’s business communications were migrated to the Telviva platform because of the Covid 19 Pandemic and the demands of having to disperse to a decentralised environment allowing remote working for staff created as a result within two months. Call quality is critical in a call centre environment, and Telviva has dispelled our previous concerns about using cloud-based telephony,”