Telviva has introduced Telviva One Talk 500 Bundle, which gives up to 5 users access to a full-feature cloud-based PBX solution that includes unified communications (UC) functional

In today’s business environment, delivering a good customer experience (CX) has become the baseline. Yet, there are so many communications channels and tools available, where

Most businesses are facing a fast changing landscape which forces them to adapt their business model, product composition, and routes to market rapidly. This dynamic elevates level

Where previously businesses just relied on phones and email to engage with their customers, the shift toward being more customer-centric has seen organisations add more communicati

A successful hybrid radio pilot project between Altron Nexus and Telviva in the areas surrounding the Square Kilometre Array (SKA) will see the service now being offered more broad

When the Covid lockdowns hit, organisations were pushed into using whatever video conferencing tools were available in order to enable staff to work remotely. However, as time pass

Contact centres have for long seemed to have a bad reputation; people have dreaded them, while organisations themselves have tended to see them as a strain on their resources. Howe

While cyber threats continue to loom large over South Africa, there has been a noticeable improvement in the security posture as more businesses realise that investment in both sec

We had previously looked at trends for the year ahead in business communications, and a key feature driving these changes was the need to enable better conversations between organi

There has been a continued acceleration in South African organisations moving their business systems into the cloud, as they look to benefit from improved efficiency and productivi

With South Africa ranking among the most targeted countries worldwide when it comes to cyber attacks, local organisations have taken multiple measures to beef up security, includin

In a digital world, people engaging with brands increasingly want to be able to have synchronous conversations across multiple channels, in real time. However, without the right in

South Africa’s long-standing challenge with skills shortages is well known. Rather than relying on the tertiary education sector to produce ready-made entrants into the workplace

Small businesses in South Africa now have access to a flexible, cloud-based business communications platform that synchronises fixed-line and mobile voice, video and chat across an

With the ability to provide great customer experience (CX) playing a growing role in business success, organisations have increasingly turned to technology to provide this personal

For organisations that have bought into the Microsoft ecosystem, combining Microsoft Teams with Telviva One provides them with seamless access to advanced call functionality and th

The broader acceptance of cloud by local contact centres not only allows for integration with existing business systems, which enables remote or hybrid working, but also brings abo

The high costs of both acquiring 5G spectrum and laying down 5G infrastructure means that immediate huge declines in call or data costs often being mentioned in public circles are

ADSL/VDSL, the copper-based connectivity options, have recently been declared as unviable to sustain. We have been seeing various reports since mid-2020 especially, some issued to

A team from Telviva attended Mobile World Congress (MWC), held in Barcelona in March, in order to showcase Telviva One to an international audience, as well as to find out more abo

One of the most important considerations for businesses, as they strive to squeeze out efficiencies and become more competitive, is understanding that to be truly relevant and appe

With South Africa now being the third-most targeted country worldwide in terms of cyber attacks, it is becoming critical that local companies be more guarded, take better precautio

With the drive toward remote working leaving organisations looking for the ideal unified communications tool to suit their requirements, it can be quite easy to be swayed by slick

As companies come to grips with letting employees work remotely, the constraints to replicating a true office environment outside of the office has come to the fore. Rather than si

Today, people are using multiple channels of communication to interact – be it customers engaging with brands or for internal organisational use – and being able to synchronise

The proliferation of channels used by businesses to engage and interact with customers and other stakeholders has resulted in a much fragmented communications landscape leading to

South Africans are spending more of their lives online, and want to be able to interact with businesses in more ways than just phoning or emailing them – rather, they want to be

With the enforcement of POPIA looming, a growing number of businesses are looking to digital solutions in order to achieve regulatory compliant call recording. Having this informat

With remote working steadily becoming entrenched in several sectors, companies are looking for ways in which to provide their employees with access to tools that help them do their

As companies come to grips with letting employees work remotely, the constraints to replicating a true office environment outside of the office has come to the fore. Rather than si

In a country where mobile devices are abundant, and often the only way to get connected, WhatsApp Business offers local companies the use of an existing app on people’s phones to

Our customers have been steadily moving away from communication methods such as traditional circuit switched calls or even emails in favour of voice over IP (VoIP) calls, instant m

While remote working has been talked about for many a year, the forced changes brought about this year has shown that this is not just a vision, but an actual possibility across se

Businesses that offer better experiences to their customers earn between 4% and 8% above their competitors, research shows. While it isn’t wrong to add more technology, bots and

Snap question for CEOs and decision-makers: What is the lifetime value of your average customer? Do you have this figure at your fingertips, in Rands and cents? If you don’t, you

A secure and efficient distributed working environment has become one of the top business priorities. With the lockdown in South Africa, many companies have had to embrace remote w

In terms of wireless connectivity, South Africa is in a fairly great space. Thanks to an expansive 4G infrastructure, both consumers and businesses can perform all manner of intern

The world of telecoms can be a tricky one. Websites all over seem to give a lot of information on their products, but it’s seldom the information you actually need. At Telviva, w

On the back of grand promises by an ISP, you’ve made the decision to get fibre. But why is that an important step for your business, and what’s next? Because fibre ultimately u

Digitisation is transforming the supplier-consumer dynamic in the telecoms industry. Whereas before there were relatively few suppliers and a booming new customer base, now there i

The word on the lips of business the world over is “digital”. In a bid to digitise, businesses are migrating to the cloud, developing an active social media presence and buying

As any great business leader, athlete, or performer would insist, focus is the key to achieving any worthwhile goal or outcome. Without laser beam focus, the desired level of perfe

Over the past decade, there has been a massive amount of change and innovation in the technology space. Without doubt, this has impacted almost every facet of the business environm

When business owners find themselves negotiating leases and contracts with landlords and service providers, they often start on the back foot. Many are coerced into agreements that

When it comes time to move offices, PBX systems are usually the last thing on your mind. Faced with the countless headaches around moving into a new space and signing a new lease,

With the rapid adoption of smart mobile devices, Cloud­based office productivity applications and fast, reliable connectivity, the concept of a ‘virtual office’ has now become

When it comes to SMEs, the choice of business telephony ­ and the equipment that comes with it ­ is largely dictated by the owner of the business. Within larger companies, it is

For many small and medium sized business owners, managing the administration and costs associated with telephony is an ongoing struggle. Particularly for owners and managers that h

In today’s frenetic, always-on corporate environment, keeping track of calls, messages – and communications in general – is a gargantuan task. One only has to glance at execu

In today’s always-on, hyper connected business environment, customers are beginning to demand that products and services – and customer support – are delivered seamlessly and

High-quality communication plays a great role in the contemporary world.It is not enough to use an ordinary phone and browse the global internet to start an efficient business.The

The Ministry of Telecommunications and Postal Services has revealed that it is going to develop a policy on reducing data costs in South Africa. By March 2016 the Ministry of Tele

One of the first things new business owners do when they set up shop is to have telephones installed. Then they have business cards printed with their company’s name, and – cru