To ensure that we continue to stay at the leading edge of a growing unified communications as a service (UCaaS) industry, we have extended our services in the UK, offering attracti
More businesses are seeing the benefit of using digital channels to engage with their customers, and there is a growing interest in the use of AI-powered technologies in order to e
While local businesses might want to hold onto their on-premise PBX systems for as long as possible, advances in technology would likely see them losing their competitive edge to t
Today’s customers are demanding for personalised engagements with brands on the channels of their choice, and organisations have had to respond by investing in technology solutio
Cloud-hosted communication platforms have reshaped the tariffed voice routing landscape globally, and are making a similar impact in South Africa. With a growing requirement for mu
Telviva has improved Telviva One Premium by bundling additional features such as multi-channel engagements and customer relationship management (CRM) system integration while leavi
In an era where good customer experience (CX) is key to attracting and retaining customers, businesses are turning to omnichannel solutions to ensure seamless engagements across al
Telviva, as a Technology Partner, has assisted Vodacom Lesotho in launching Vodacom One Connect, which provides local small and medium enterprises (SMEs) with a cost-effective clou
With customer experience (CX) becoming crucial to winning and retaining customers, companies are having to invest in omnichannel solutions in order to maintain their advantage. To
Looking forward to the year ahead, it has become apparent that beyond just having their business systems and communications in the cloud, businesses will need to put in place a pla
Telviva has introduced Telviva One Talk 500 Bundle, which gives up to 5 users access to a full-feature cloud-based PBX solution that includes unified communications (UC) functional
In today’s business environment, delivering a good customer experience (CX) has become the baseline. Yet, there are so many communications channels and tools available, where
Most businesses are facing a fast changing landscape which forces them to adapt their business model, product composition, and routes to market rapidly. This dynamic elevates level
Where previously businesses just relied on phones and email to engage with their customers, the shift toward being more customer-centric has seen organisations add more communicati
A successful hybrid radio pilot project between Altron Nexus and Telviva in the areas surrounding the Square Kilometre Array (SKA) will see the service now being offered more broad
When the Covid lockdowns hit, organisations were pushed into using whatever video conferencing tools were available in order to enable staff to work remotely. However, as time pass
Contact centres have for long seemed to have a bad reputation; people have dreaded them, while organisations themselves have tended to see them as a strain on their resources. Howe
While cyber threats continue to loom large over South Africa, there has been a noticeable improvement in the security posture as more businesses realise that investment in both sec
We had previously looked at trends for the year ahead in business communications, and a key feature driving these changes was the need to enable better conversations between organi
There has been a continued acceleration in South African organisations moving their business systems into the cloud, as they look to benefit from improved efficiency and productivi
With South Africa ranking among the most targeted countries worldwide when it comes to cyber attacks, local organisations have taken multiple measures to beef up security, includin
In a digital world, people engaging with brands increasingly want to be able to have synchronous conversations across multiple channels, in real time. However, without the right in
South Africa’s long-standing challenge with skills shortages is well known. Rather than relying on the tertiary education sector to produce ready-made entrants into the workplace
Small businesses in South Africa now have access to a flexible, cloud-based business communications platform that synchronises fixed-line and mobile voice, video and chat across an
With the ability to provide great customer experience (CX) playing a growing role in business success, organisations have increasingly turned to technology to provide this personal
For organisations that have bought into the Microsoft ecosystem, combining Microsoft Teams with Telviva One provides them with seamless access to advanced call functionality and th
The broader acceptance of cloud by local contact centres not only allows for integration with existing business systems, which enables remote or hybrid working, but also brings abo
The high costs of both acquiring 5G spectrum and laying down 5G infrastructure means that immediate huge declines in call or data costs often being mentioned in public circles are
ADSL/VDSL, the copper-based connectivity options, have recently been declared as unviable to sustain. We have been seeing various reports since mid-2020 especially, some issued to
A team from Telviva attended Mobile World Congress (MWC), held in Barcelona in March, in order to showcase Telviva One to an international audience, as well as to find out more abo
One of the most important considerations for businesses, as they strive to squeeze out efficiencies and become more competitive, is understanding that to be truly relevant and appe
With South Africa now being the third-most targeted country worldwide in terms of cyber attacks, it is becoming critical that local companies be more guarded, take better precautio
With the drive toward remote working leaving organisations looking for the ideal unified communications tool to suit their requirements, it can be quite easy to be swayed by slick
As companies come to grips with letting employees work remotely, the constraints to replicating a true office environment outside of the office has come to the fore. Rather than si
Today, people are using multiple channels of communication to interact – be it customers engaging with brands or for internal organisational use – and being able to synchronise
The proliferation of channels used by businesses to engage and interact with customers and other stakeholders has resulted in a much fragmented communications landscape leading to
South Africans are spending more of their lives online, and want to be able to interact with businesses in more ways than just phoning or emailing them – rather, they want to be
With the enforcement of POPIA looming, a growing number of businesses are looking to digital solutions in order to achieve regulatory compliant call recording. Having this informat
With remote working steadily becoming entrenched in several sectors, companies are looking for ways in which to provide their employees with access to tools that help them do their
As companies come to grips with letting employees work remotely, the constraints to replicating a true office environment outside of the office has come to the fore. Rather than si
In a country where mobile devices are abundant, and often the only way to get connected, WhatsApp Business offers local companies the use of an existing app on people’s phones to
Our customers have been steadily moving away from communication methods such as traditional circuit switched calls or even emails in favour of voice over IP (VoIP) calls, instant m
While remote working has been talked about for many a year, the forced changes brought about this year has shown that this is not just a vision, but an actual possibility across se
Businesses that offer better experiences to their customers earn between 4% and 8% above their competitors, research shows. While it isn’t wrong to add more technology, bots and
Snap question for CEOs and decision-makers: What is the lifetime value of your average customer? Do you have this figure at your fingertips, in Rands and cents? If you don’t, you
A secure and efficient distributed working environment has become one of the top business priorities. With the lockdown in South Africa, many companies have had to embrace remote w
In terms of wireless connectivity, South Africa is in a fairly great space. Thanks to an expansive 4G infrastructure, both consumers and businesses can perform all manner of intern
The world of telecoms can be a tricky one. Websites all over seem to give a lot of information on their products, but it’s seldom the information you actually need. At Telviva, w
On the back of grand promises by an ISP, you’ve made the decision to get fibre. But why is that an important step for your business, and what’s next? Because fibre ultimately u
Digitisation is transforming the supplier-consumer dynamic in the telecoms industry. Whereas before there were relatively few suppliers and a booming new customer base, now there i
The word on the lips of business the world over is “digital”. In a bid to digitise, businesses are migrating to the cloud, developing an active social media presence and buying
As any great business leader, athlete, or performer would insist, focus is the key to achieving any worthwhile goal or outcome. Without laser beam focus, the desired level of perfe
Over the past decade, there has been a massive amount of change and innovation in the technology space. Without doubt, this has impacted almost every facet of the business environm
When business owners find themselves negotiating leases and contracts with landlords and service providers, they often start on the back foot. Many are coerced into agreements that
When it comes time to move offices, PBX systems are usually the last thing on your mind. Faced with the countless headaches around moving into a new space and signing a new lease,
With the rapid adoption of smart mobile devices, Cloudbased office productivity applications and fast, reliable connectivity, the concept of a ‘virtual office’ has now become
When it comes to SMEs, the choice of business telephony and the equipment that comes with it is largely dictated by the owner of the business. Within larger companies, it is
For many small and medium sized business owners, managing the administration and costs associated with telephony is an ongoing struggle. Particularly for owners and managers that h
In today’s frenetic, always-on corporate environment, keeping track of calls, messages – and communications in general – is a gargantuan task. One only has to glance at execu
In today’s always-on, hyper connected business environment, customers are beginning to demand that products and services – and customer support – are delivered seamlessly and
High-quality communication plays a great role in the contemporary world.It is not enough to use an ordinary phone and browse the global internet to start an efficient business.The
The Ministry of Telecommunications and Postal Services has revealed that it is going to develop a policy on reducing data costs in South Africa. By March 2016 the Ministry of Tele
One of the first things new business owners do when they set up shop is to have telephones installed. Then they have business cards printed with their company’s name, and – cru