With so many disparate communication channels, meaningful customer engagements have become fractured and disrupted. But at Telviva, we have perfected a range of cloud-based platforms that synchronise all the channels on single intelligent portals for more effective internal and external communications.
Synchronised for Better Customer Experiences
Make Every Conversation Count
Synchronising
Voice, video and chat is just the beginning
Our all-in-one platforms also synchronise your CRM tools and your Microsoft and Outlook calendars and address books. And Telviva’s interoperability means easy integration with your back-end processes and systems. Whatever your requirements, we have an all-in-one platform that suits your needs.
Work from anywhere, anytime on any device
Even when your teams are working remotely, your Telviva platform delivers a real-time customer experience that’s seamless, accurate and responsive.
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Your Digital Journey To The Cloud
The benefits of moving your business communications to the cloud are infinite.
Immediate cost savings, flexibility and greater control are primary advantages. But being on the cloud also enables your workforce to work remotely on any device with significantly enhanced efficiency and productivity. And it’s all down to the fact that they can synchronise all business communications channels on Telviva’s all-in-one intelligent platform.
To The Cloud
With your business communications in the cloud, you can enjoy immediate cost savings of up to 40% on call rates through SA’s leading cloud free-call community. And be able to work from anywhere on any device.
In The Cloud
Synchronise all of your contacts, your Microsoft and Google calendars, your existing CRM system to nurture a truly authentic and personal customer experience. Also, reinvent your business processes to increase customer intimacy and operational efficiency.
From The Cloud
Our open standards and APIs enable online tools and services to communicate with each other. So, you have full reign of world-class solutions such as Amazon Web Services (AWS) and Google tools such as smart assistants and analytics, chatbots, and transcription services.
There’s no question that your digital journey to the cloud will open a world of infinite possibilities. And wherever you are on this journey, at Telviva, we have the experience and the expertise to be your perfect guide.
What Telviva Cloud Services Can Do For Your Business Communications
No more lost calls. No more missed opportunities. Instead, you can look forward to more first call resolutions, more productivity and profitability. And it’s all thanks to the single-view interface that provides your staff with the complete customer history and metrics right at their fingertips.
All-In-One
All your communications channels – voice, video, chat, email, social media – are seamlessly synchronised and made available on any screen, anywhere on a single user-friendly, cloud-based platform.
SA Developed
Proudly South African, our technology has been developed and robustly tested under market conditions since we started in 2004. And the fact we’re the market leader in cloud communications is a testament to the quality of our technology.
One Vendor
Expect best-of-breed, end-to-end managed service, from ensuring stable connectivity, to providing all the value-added services you could need to enhance your company’s performance. At Telviva, we’re your one-stop shop.
Secure & Reliable
We provide nothing less than the best-of-breed cybersecurity with unmatched, professionally managed, end-to-end firewall services. Our reliability is another reason why we’ve earned the trust of 70 000 users across 2 500 sites.
Flexible Integration
Your workforce will enjoy easy and seamless collaboration - synchronised Microsoft and Outlook calendars and address books, WhatsApp, and Microsoft Teams - plus effortless integration with your back-end processes and systems thanks to Telviva’s interoperability.
Cost Savings
Save up to 40% of the costs charged by the national operator, and by joining SA’s largest free call community, enjoy zero-rated calls to your connected branches and other Telviva customers.
Best Solutions For Your Business
At Telviva, we enable companies to enjoy better quality conversations with their staff, suppliers and customers.
It applies to all companies, big and small, be they office-bound or working remotely.
So, whether you run an SMME or a multinational enterprise, or a contact centre, a customer service team, or a sales team, your staff now have a single synchronised communication platform they need to deliver stellar customer service.
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Cloud Benefits
Synchronise communication channels
One view of your customer
Consumption based
Transparency on spending
Interoperability with your back-end system
Effortless synchronisation makes for enhanced customer experience
Work from anywhere
Productivity assured from anywhere on any device
How Best To Leverage The Cloud
Remote working solutions
Maintain the maximum level of proficiency and productivity from any location using any device.
All-in-one business communications
Every tool, every channel, every network synchronised for accurate, real-time and non-real-time communications.
Analytics and AI
Agent management, complete cost control and real-time monitoring with data to help you make more informed, insight-based decisions.
Compelling Events
There comes a time in every company’s existence when some out of the ordinary event crops up. For example, office relocation, needing to scale up or down to meet prevailing business conditions, or maybe moving all your back-end processes and systems into the cloud.
You need to get through these events with a minimum of downtime. So please be assured that at Telviva, we understand the pain points. And we pride ourselves in providing exemplary service levels to get you through any event.
What Our Clients Have To Say
For over 16 years, our range of products and managed services has included basic telephony requirements, synchronised communication and collaboration tools, contact centre technology, managed network & security solutions, and large-scale communication system migrations.
We’re proud to be South Africa’s largest provider of cloud PBX communications for business. Proud, also, to operate the country’s largest free call community. In maintaining our market leadership, we currently serve over 70 000 users across more than 2 500 sites.
