Download our Requirements & Networking Optimisations guide for more information and instructions.

Logging in, out & Password Reset

You’ll see a screen like this to log you in:

Logging In

Once logged in, you should be directed to the Home Dashboard

Password reset

Logging Out

You can visit https://one.telviva.com/ from a desktop browser to log in on your own extension (login using your Telviva account details if necessary), or you can reset your password from this page.

There are various permissions to be set and in addition you can allow the browser to serve notifications at the operating system level.

Setting permissions and notifications

Microphone permission

Permission issues

Link Google Account

Permission in Safari

Making a call using Telviva One works just like any other telephony app:

Making a call

Call History

Contacts

To transfer a call using Telviva One, go to the web phone at the bottom-right and dial a second number, or initiate another call from the Contacts tab. The original call will be placed on hold and offer options for transferring calls.

Voicemail

Voicemail settings

Custom voicemail greeting

New meeting

Join an existing meeting

In meeting

DND(Do Not Disturb) is a setting that allows you to stop your extension from receiving incoming calls.

This allows you to download and install the desktop application to your PC/Laptop.

Important to note:

The Telviva Desktop installed app is downloaded from https://one.telviva.com.

If the Telviva Desktop application is not supported by the operating system permissions or if internal company Software Restriction Policies are enabled to block new applications being installed, the user needs to request assistance from their internal IT Department, as Telviva cannot assist with company IT policies & configurations.

This feature allows you to livestream to YouTube via Meetings.

In order to do click “Meetings”  and then “New Meeting”/”Join Existing Meeting”/”Start a Meeting”

Once in the meeting click “More Actions” or the three dots and select “Start Live Stream”

You will now be prompted to enter your “Live Stream Key” which can be found on YouTube within the YouTube Studio, click here for more information on YouTube Streaming and Stream Keys.

Please see the section “Logging in, out & Password Reset” in the “Installation & Users guide” section above.

Check your sound volume, mute settings and whether you are able to hear other sounds such as videos playing in the browser etc. If the sound is erratic, see the section about Requirements & Network above.

Please check your microphone or headset first. You could use a tool such as sound recorder or your audio settings of your operating system to test sound input. If the sound is erratic, see the section about Requirements & Network above.

Please refer to the Requirements & Network section above.

Please follow the video instruction below:

VoIP calls use under 1Mb per minute.
With 1Gb you should be able to make over 16.5 hours worth of calls.

Props to @scruzmusic on freesound.org for their public-domain audio samples.

You are welcome to contact Telviva Support on the following channels:

• Use the chat in the bottom right of this site.
• Call us on 0878 200 400
• email us on support@telviva.co.za
• Use the form on the Contact Page