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Telviva One

The best of voice, video and chat on one intelligent platform.

Deliver personalised experiences that delight your customers

With so many disparate communication channels, meaningful customer engagements have become fractured and disrupted.

With customer experience being key in growing modern businesses, this poses a serious challenge for businesses.

The solution is Telviva One, a cloud-based service that seamlessly synchronises fixed-line and mobile voice, video and chat in one platform.

In addition, open APIs mean that Telviva One works together with your Google or Microsoft contacts books and calendars, and also integrates with your CRM system, enabling businesses to provide a truly authentic and personal customer experience.

What’s more, businesses joining Telviva benefit from being part of South Africa’s largest cloud free-call community (with over 70 000 users across 2 500 sites) as well as highly competitive call rates to other numbers — helping reduce call costs by up to 40%.

So, whether you run an SMME or a multinational enterprise, your staff now have a single synchronised communication platform they need to deliver stellar customer service.

David Meintjes

Chief Executive Officer

Telviva One provides fluid integration with a range of popular tools, including your CRM system and Google and Microsoft address books and calendars. It’s also cloud based with open standards APIs, meaning seamless synchronicity with world-class tools such as AWS and Google Assistant solutions. Learn more with our CEO, David Meintjes.

Anthony Russell

Chief Technical Officer

With Telviva’s synchronised, intelligent, user-friendly platform, customer service personnel can transform customer engagement into a stellar experience. Learn more about the functionality available through our UC solution with our CTO, Anthony Russell.

Rob Lith

Chief Commercial Officer

Telviva provides a full suite of the latest business communications channels and tools, all synchronised on a single platform, designed to suit a businesses unique requirements, with open APIs allowing for easy integration and interoperability with other systems. Learn more with our CCO, Rob Lith.

Intelligent cloud communications boosts sales for Diesel-Electric

Diesel-Electric migrated to a cloud PBX service from Telviva with fast, stable and secure network access. Being part of SA’s largest free call community also allowed for seamless (and free) transfers between branches, helping improve customer service. Read the case study.

Servest ensures seamless communications continuity with Telviva

Working with Telviva for over 9 years, Servest enjoyed the full cost savings benefits of cloud services, from removing excess capacity and streamlined IMACD management to reduced line rental charges and call cost savings. Read the case study.

How cloud is enabling brands to have better quality conversations

Telviva provides a business telecommunications system that has the ability to drive an enhanced experience for customers, as well as better productivity, accuracy and speed from employees by integrating with CRM systems, contact databases and more. David Meintjes, Telviva’s CEO explains further.

How Telviva enables synchronous conversations across multiple channels, in real time

In a digital world, people engaging with brands increasingly want to be able to have synchronous conversations across multiple channels, in real time. However, without the right integration, this results in a fragmentation of engagements and a lack of visibility resulting in businesses not being able to measure whether they are achieving their service level agreements or not, and more broadly a degraded experience for customers. Learn more with Rob Lith, Chief Commercial Officer at Telviva.

8 Steps to building a customer journey map for your business

Companies making the change to omnichannel environments are often still held back by defaulting to using traditional channels such as the telephone and email, and need to look toward developing living customer journey maps in order to optimise touch points, personalise engagements, drive innovation and enhance customer experiences. Read more about it »

Why your customer journey map needs to be a living document

For a customer journey map to be a success, organisations have to maintain it as a living document, actively managing customer journey components, and continually looking at what impact every change they make will have on their customers. If they adopt a new system or process, how does that change the customer experience? Martie de Beer, CCaaS Executive at Telviva, explains further. Read more here »

How businesses are responding to sophisticated cyber threats

While cyber threats continue to loom large, there has been a noticeable improvement in the security posture as more businesses realise that investment in both security infrastructure and the training of their staff. With threats becoming increasingly sophisticated in nature, this has become critical if organisations are to successfully protect themselves. Learn more with Telviva CTO, Antony Russell.