Add an additional inbound digital communication channel with WhatsApp for Business

WhatsApp for Business offers businesses a solution to separate their personal and business conversations and a wide range of advantages, from improved customer service and outreach capabilities to streamlined organization and analytics.

The WhatsApp Business API service integrates seamlessly into our Customer Engagement tool, Telviva Engage, and our omni-channel Contact Centre solution, Telviva Omni.

Reduce Risk & Improve Compliance

The WhatsApp Business API enables businesses to comply with privacy and data protection regulations. It provides tools for managing customer data, ensuring that businesses only collect and use data that’s relevant to their operations. Through the API, you can apply for the WhatsApp green tick as well, an official account symbol for extra reassurance.

Telviva Communications
Telviva Communications

Improve your customer experience.

The ease and convenience of using WhatsApp have made it a go-to platform for messaging. Provide more engaging conversations with your customers.

Add an additional asynchronous digital communication channel

Allows customers to contact you using WhatsApp directly from their mobile, or initiate communication from a “WhatsApp Ad” or a “Facebook Page Call-to Action button” and be able to continue on their mobile, these user-initiated sessions are free of charge.

Telviva Communications

Better quality conversations can start right now!