Call Recording Keeps Your Ear To The Ground

Recording all of your customer engagements is a significant boost to the efficiency of any contact centre or customer-facing operation.  

Being able to record, store and retrieve calls means that quality performance is constantly maintained. Call recording also plays a vital role in staff training, and gives staffers valuable feedback on their performance.

And as it nullifies any ‘he said she said’ argument, call recording provides the final word in dispute resolution.

The service we provide at Telviva requires no on-site hardware. Calls are easy to retrieve, and the system also includes a comprehensive search-and-listen feature on the web function, which can be added to any Telviva product.

And, you’ll be glad to know, our system comes with unlimited storage.

Need compliant call recording?

Upgrade to Atmos Call Cabinet for compliant call recording storage.

Fully compliant and secure

Enjoy peace of mind with fully compliant call storage (FICA, HIPPA, FAIS, POPIA, CPA). All calls are stored in an individually secured environment, encrypted with a rotating encryption methodology unique to each call.

Better contact centre performance

Analyse customer / agent audio and screen interaction. Complete quality assurance and analytics capability.

Unlimited storage

Never run out of space – unlimited cloud-based storage capacity.

Better quality conversations can start right now!