FAQ

HomeFAQ

I can't log in, how do I retrieve my username & password?

Please see the section “Logging in, out & Password Reset” in the “Installation & Users guide” section.

I can't hear the other party

Check your sound volume, mute settings and whether you are able to hear other sounds such as videos playing in the browser etc. If the sound is erratic, see the section about Requirements & Network.

The other party can't hear me

Please check your microphone or headset first. You could use a tool such as sound recorder or your audio settings of your operating system to test sound input. If the sound is erratic, see the section about Requirements & Network.

The call quality is poor

Please refer to the Requirements & Network section.

I would like to enable Operating System level notifications of calls

Please follow the video instructions below:

How much data does Telviva VoIP use?

VoIP calls use under 1Mb per minute.
With 1Gb you should be able to make over 16.5 hours worth of calls.

Acknowledgements

Props to @scruzmusic on freesound.org for their public-domain audio samples.

I couldn't find my answer here, how do I contact support?