Business communications simplified

Synchronise your business communication to enable better quality conversations with your customers, employees and agents.

Telviva simplifies collaboration, boosts productivity, and enhances customer experiences by integrating all your communication channels into one single view, providing better context of your customers’ needs and improving the customer conversational experience.

Telviva Services Infographic - Telviva, a leading communications service provider

UCaaS - Unified Communications as a Service

Connect with your customers across voice and digital channels

Unify voice, messaging and video into a single, user-friendly platform – across any device. Integrate with popular CRMs and social media channels to enhance your customer experience.

CCaaS - Contact Centre as a Service

Empower your agents and delight your customers

Whether you need an inbound call centre for voice or an omnichannel solution integrating multiple digital channels, Telviva’s Contact Centre solution provides comprehensive platforms to streamline your operations.

Microsoft Teams Integration - Native Calling in SA

Native calling experience in Microsoft Teams with Call2Teams

Seamlessly integrate your Microsoft Teams with Telviva, giving your organisation native voice capability within your Teams environment with extended PBX functionality.

Future-proof your
business communications

Telviva’s cloud PBX gives South African businesses a full-featured phone system with zero on-site hardware – hosted in Teraco data centres for local latency and reliability.

Interoperability

Regardless of your vendor, back-end systems or technology, interoperate with the best the Cloud can offer.

Reliable & Secure

Gain access to end-to-end managed firewall services that protect your business.

Automate Business Processes

Automate certain business processes and benefit from time efficiency, whether it’s customer acquisition, support or Billing and Collections.

Cost-Effective

Benefit from the best value for your money.

Single Pane of Glass

A Unified Communication & Collaboration (UC&C) platform that combines voice, video, chat & third party integrations into a single user interface.

Service Management

End-to-end ownership of service management which includes Quality of Service, Service Level Agreements and the ability to provide quality support and on-site assistance.

Future-proof your
business communications

Telviva’s cloud PBX gives South African businesses a full-featured phone system with zero on-site hardware – hosted in Teraco data centres for local latency and reliability.

Interoperability

Regardless of your vendor, back-end systems or technology, interoperate with the best the Cloud can offer.

Reliable & Secure

Gain access to end-to-end managed firewall services that protect your business.

Automate Business Processes

Automate certain business processes and benefit from time efficiency, whether it’s customer acquisition, support or Billing and Collections.

Cost-Effective

Benefit from the best value for your money.

Single Pane of Glass

A Unified Communication & Collaboration (UC&C) platform that combines voice, video, chat & third party integrations into a single user interface.

Service Management

End-to-end ownership of service management which includes Quality of Service, Service Level Agreements and the ability to provide quality support and on-site assistance.

What Our Clients Say

From quick attendance to our requests for quotes for new services, to dealing with the technical teams for on-site implementations, the after sales service from Telviva, and Communications is phenomenal – you don’t get that from any vendor. Our slogan is ‘passion for innovation’ and it also describes the work that we have done with them. We are partners rather than vendor and customer, and it makes it easier to work with them, and share our views.

Tevo

Corné Raubenheimer

National Factory Outlet Manager

We are on a digital transformation journey – we have grown with technology and have been an early adopter in many cases. The ethos of Intercape and Telviva are the same. Telviva has the right mindset of being able to fix things; if there is a problem, they are on it. We selected Telviva because they are a Tier 1 provider and not just a reseller – they have their own infrastructure and engineers and are in a better position to meet our unique requirements or solve any issues.

Intercape

Ivor Kettles

Chief Information Officer

We wanted to adopt technology that not only helps us enable remote working, but also drives improved collaboration, and gives Garrun Group the ability to service our clients in a more efficient manner. Beyond that, the Group can rely on Telviva for support, and it is even better when we can bring our combined experience together to solve challenges. Telviva took all the frustration away, with their teams going the extra mile when it came to support – a truly outstanding achievement.

Garrun Group

Nicolene le Roux

IT Operations Manager

Frequently asked questions

Got questions?

We’ve got answers! Explore our FAQs to find quick solutions, helpful tips, and everything you need to get the most out of your experience. If you don’t find what you’re looking for, click on the chat to us feature.

What is a cloud communication platform?

Cloud Call Control is a feature of Telviva’s cloud-based communication platform that allows businesses to manage and optimise their telephony operations entirely from the cloud. It provides benefits like immediate cost savings through zero-rated inter-branch calls, enhanced flexibility with scalable solutions, and the ability to support remote workforces by enabling seamless call management from any device, anywhere.

Does Telviva support Microsoft Teams?

Yes, The Call2Teams solution is a simple add-on Software-as-a-Service (SaaS) solution that sits between any Teams Phone, Telviva and Microsoft Teams.

Why South African Businesses Choose Telviva?

As South Africa’s leading Tier 1 cloud communication provider, Telviva owns and operates its own infrastructure – no third-party resellers, no shared infrastructure risk. Businesses across South Africa rely on Telviva’s UCaaS and CCaaS platforms for voice, digital channels, and Microsoft Teams integration.

Does Telviva have its own infrastructure?

Unlike reseller-based providers, Telviva’s Tier 1 infrastructure delivers end-to-end SLA accountability – from the network layer to your agents’ desktops. Telviva has infrastructure in Cape Town, Johannesburg, and Durban data centres.

Is a managed service offered?

A full managed service with QoS, SLA, and on-site support is included.