About

We’re passionate about improving the customer conversational experience. Telviva empowers businesses to deliver exceptional experiences on every channel. By consolidating your communication, we provide the context necessary for meaningful interactions. We enhance collaboration, increase productivity, and enable your team to understand and respond to customer needs with greater clarity.

Trusted partner

With over 20+ years of experience in the industry, the team has extensive experience and understanding of how technology can solve real-world business challenges.

Milestones

2004
Telviva takes off

Telviva, then known as Connection Telecom CC, was started by Steve Davies and Rob Lith

2005
Deregulation

Telviva becomes a licensed iECS/iECNS operator

2010
Cloud communications launched

Started in Samrand data centres, moved rapidly into Teraco

2014
FatBudgie is aquired
2018
AnD Communications is acquired
2020
Telviva One launched

Telviva One was launched and utilised successfully during Covid lockdown

2020
50 000 extensions reached
2021
Launched international operations
2024
Services in 4 continents
90 000 extensions
5000 contact centre seats
2024
Contact centre business unit launched

Trusted by customers

Network partners

liquid intelligent technologies

White Label partners

Our mission
& vision

We strive to enable better quality conversations and to improve the conversations with the people our customers support. 

Why work with us

Proven track record

With over 20+ years of experience, our team delivers a quality service.

Customer service

We deliver an end-to-end managed service with proactive support.

B-BBEEE level 2

Award winning

Winner of CEM Africa 2024 best enterprise contact centre solution.

Learnership programme

In South Africa, where youth unemployment remains dismally high, boosting jobs for our younger citizens is crucial.

At Telviva, we are passionate about playing our part in addressing this by taking on learners and interns each year in SETA-accredited programmes. 

And we are exceptionally proud of the fact that we have employed over 70% of the graduates that have completed our learnership and internal development programmes over the last four years.