Analytics & Reporting
Actionable insights through powerful analytics & reporting tools
Track, analyse, and optimise your business communication across all channels to gain deeper insights into performance, improving decision-making and customer experience.
Listen to the voice of your customer with speech analytics
Telviva’s partnership with CallBi delivers cloud-based speech analytics, providing actionable insights through performance and sentiment analysis. CallBi enhances communication strategies & customer satisfaction by analysing customer interactions across all digital channels and tracking performance metrics. Easy to deploy and use, CallBi supports 30+ regional & international dialects, including South African English, Afrikaans, isiZulu, Sesotho, and Setswana.
Optimise contact centre performance with quality assurance analytics
Genii Analytics is a powerful analytics platform using Human-led Deep Conversational Analytics to enhance quality assurance and consistency across customer interactions. It provides detailed reports on agent performance, call handling times, and customer satisfaction, giving organisations the tools they need to maintain high standards of service.
Clarity on your technology expense management
Telviva Clarity gives businesses a complete picture of all their expenses in one place. It specialises in call tracking and cost management to improve business communication and provides insights into Microsoft Teams. Clarity helps track usage, scrutinise costs, and flag billing errors. Benefit from complete visibility and proactive cost control.
Hyper analytics for enhanced quality and efficiency
OnviSource’s AI-powered solutions enhance business performance by improving workforce performance, customer loyalty, and operational efficiency. Its real-time quality assurance tools and hyper-analytics enable data-driven decisions that optimise service delivery, customer experiences, and business outcomes.
Frequently asked questions
Got questions?
We’ve got answers! Explore our FAQs to find quick solutions, helpful tips, and everything you need to get the most out of your experience. If you don’t find what you’re looking for, click on the chat to us feature.
What types of analytics does Telviva provide to improve customer service?
Telviva offers real-time and historical analytics, including agent performance metrics, call volume trends, and customer satisfaction data. These insights help businesses monitor operations, identify bottlenecks, and enhance service quality.
How can Telviva’s reporting tools help my business make better decisions?
Telviva’s reporting tools provide customisable dashboards and detailed reports that deliver actionable insights. By analysing key performance indicators (KPIs) like call resolution rates and wait times, businesses can optimise workflows and improve decision-making.
Does Telviva support integration with other platforms for analytics?
Yes, Telviva’s analytics and reporting features are designed to integrate seamlessly with third-party systems, allowing businesses to consolidate data from multiple sources for a comprehensive view of performance and customer interactions.
