Cloud Call Control
Seamless business communication in the cloud
Make your business phone work smarter. Leverage the power of Telviva Cloud PBX to onboard employees more effectively and manage and scale your voice services – whether it’s for your Contact Centre, back office or within your Microsoft Teams environment.
Enhancing business
communication with cloud PBX
A Private Branch Exchange (PBX) system enables businesses to manage internal and external communication efficiently by connecting multiple phone lines within an organisation.
Whether you consume the Telviva One service on your web phone, mobile or IP desktop phone, you inherently experience the same PBX features and functionality. The Cloud Business Phone inherently includes features such as multi-level IVRs, audio conferencing, feature codes, call forwarding, smart call routing and more.
A business phone for Microsoft Teams
A cost-effective full-feature PBX experience for Microsoft Teams users offering native PSTN calling. Make, receive and transfer calls directly in Microsoft Teams using Telviva’s voice services.
The Call2Teams solution is a simple add-on Software-as-a-Service (SaaS) solution that sits between any Teams Phone, Telviva and Microsoft Teams.
By integrating Teams with Telviva, you can manage voice calls, video meetings, and team chats, all from a single platform. This integration enables features like call forwarding, voicemail, and switchboard access directly through Teams, enhancing productivity and communication across your organisation.
Connect your on-site PBX with Telviva SIP Trunk
Leverage the power of a cloud solution with the Telviva SIP Trunk voice termination service. Benefit from immediate and significant cost savings, and take a first step towards your journey to the cloud.
Enhance customer experience with messaging on hold
Messages on hold provide a valuable opportunity to engage and inform customers while they wait. Instead of silence or repetitive music, businesses can use this time to deliver tailored telephone messages that enhance the caller experience. These telephone message examples can include product promotions, service information, or even helpful tips, ensuring that customers remain engaged and informed during their calls.
Empower your receptionist with a digital console
Our digital reception console will help receptionists manage incoming calls and interactions more efficiently, providing a user-friendly interface with features that facilitate:
– Call handling: Answer, transfer and park calls.
– Directory search: Quickly find employees or departments.
– Presence status: See who is available or busy.
– Messaging: Sending and receiving messages to employees.
Further enhance inbound business calls with an IVR.
Interactive Voice Response (IVR) systems are essential for modern businesses looking to automate and enhance customer interactions. Whether handling customer inquiries or facilitating self-service options, IVR systems are invaluable for streamlining communication and reducing wait times, making them a critical component of any business’s telephony solution.
Frequently asked questions
Got questions?
We’ve got answers! Explore our FAQs to find quick solutions, helpful tips, and everything you need to get the most out of your experience. If you don’t find what you’re looking for, click on the chat to us feature.
What is Cloud Call Control, and how does it benefit my business?
Cloud Call Control is a feature of Telviva’s cloud-based communication platform that allows businesses to manage and optimise their telephony operations entirely from the cloud. It provides benefits like immediate cost savings through zero-rated inter-branch calls, enhanced flexibility with scalable solutions, and the ability to support remote workforces by enabling seamless call management from any device, anywhere.
How does Telviva ensure high-quality calls with Cloud Call Control?
Telviva ensures high-quality calls by offering high-definition voice as a standard feature and leveraging a fully managed, engineered, and monitored access network optimised for real-time communication. This is paired with partnerships with leading network providers to deliver reliable connectivity and superior call clarity for all cloud-based services.
Can I make calls from my Microsoft Teams environment?
Yes, with Telviva’s Call2Teams solution, you can make and receive calls natively within the Microsoft Environment and leverage from Telviva’s rich cloud PBX features.
