Multichannel Communication
Telviva One
Manage calls, chat with your team, collaborate with videoconferencing and offer instant support to customers with live website chat and WhatsApp.
Omnichannel contact centre
Engage customers across multiple channels. Whether customers reach out through a call, email, SMS or social media - manage all interactions in a single environment.
High quality voice
High-quality voice communication enables businesses to connect with customers through Voice over Internet Protocol (VoIP) calling, ensuring clear and secure conversations – whether using a handset, headset or mobile phone.
Experience all of the features extended by the Cloud PBX to enhance your voice interaction, whether it is call routing, caller line identity or call conferencing. Set custom greetings, choose ring times before voicemail, manage missed call actions, and more.
Video conferencing for real-time collaboration
With easy-to-use platforms and high-quality connections, video communication offers businesses a powerful way to stay connected, ensuring that geographical barriers never impede collaboration.
100% secure and encrypted with rich content sharing, collaboration and meeting transcription.
Instant messaging and live chat for business efficiency
The web chat communication channel is crucial for modern businesses looking to offer real-time, convenient customer support. Enhance your customer experience by extending a Live Chat channel on your website for instant support, which can be upgraded to a browser-based voice call or video interaction.
For organisations looking to improve online engagement and automate mundane queries, website chatbots and automated responses provide a scalable solution that increases efficiency and customer satisfaction.
Enhance customer engagement with WhatsApp for Business
Harness the power of WhatsApp for Business by adding it as a dynamic digital engagement channel. This platform enables businesses to connect with customers instantly, offering personalised interactions, timely updates, and efficient support.
Integrating WhatsApp enhances your reach, streamlines communication, and fosters deeper customer relationships, all while leveraging a tool millions already use, driving engagement and growth effortlessly.
Reliable & essential for business - email & SMS
Email communication remains one of the most trusted and widely used channels for businesses to interact with clients, partners, and internal teams. Whether it’s customer support, marketing campaigns, or internal updates, email reaches a large audience. Integrating email with other communication tools, such as CRM systems, enhances its effectiveness, making it an indispensable part of any business communication strategy.
The simplicity and speed of SMS messaging make it an essential tool for businesses looking to engage customers without relying on internet-based platforms. With solutions that support automated SMS sending, businesses can keep customers informed with minimal effort, while the use of SMS message apps allows for seamless integration with other communication systems.
Email and SMS channel integration into a single agent interface is supported by Telviva’s CCaaS offering.
Engaging through Facebook and beyond
Businesses can leverage social media not only for customer support but also to build brand loyalty, share updates, and promote products. Utilising direct messaging on social platforms such as Facebook Messenger or Instagram Messaging enables businesses to reach a broader audience while maintaining meaningful customer relationships. With the integration of chatbots on these platforms, businesses can further streamline their social media communication efforts.
Frequently asked questions
Got questions?
We’ve got answers! Explore our FAQs to find quick solutions, helpful tips, and everything you need to get the most out of your experience. If you don’t find what you’re looking for, click on the chat to us feature.
What communication channels does Telviva support for customer engagement?
Telviva supports a wide range of communication channels, including voice calls, email, SMS, web chat, and popular social media platforms like WhatsApp, Facebook, and Twitter. This allows businesses to connect with customers on their preferred platforms, all managed through a single interface.
How does Telviva’s omnichannel approach improve the customer experience?
Telviva’s omnichannel solution unifies all customer interactions across different channels into one platform, providing agents with a complete view of the customer’s history. This ensures seamless, context-aware conversations, reducing customer frustration and improving resolution times, regardless of how or where the interaction began.
Can Telviva’s channel features be customised to fit my business needs?
Yes, Telviva offers flexible, scalable channel options that can be tailored to your business requirements. Whether you need to prioritise specific channels like WhatsApp for customer support or integrate voice and email for sales, Telviva’s cloud-based platform adapts to your workflows and grows with your organisation.
