Telviva, as a Technology Partner, has assisted Vodacom Lesotho in launching Vodacom One Connect, which provides local small and medium enterprises (SMEs) with a cost-effective cloud-based UC&C platform that synchronises voice, video and chat. The solution includes Direct Routing, which enables businesses to use Vodacom’s voice services directly within Microsoft Teams - the first by an operator in the Lesotho market. The Telviva platform provided to Vodacom Lesotho is hosted on their own platform, and the operator in turn provides UC&C services to its customers in that country. As part of the agreement with Vodacom Lesotho, Telviva provided technical training for the core team, sales training, field services training and relevant marketing collateral that can be used as a guideline. In addition, Telviva has signed a year-long technology transfer agreement to assist Vodacom Lesotho in deploying leading cloud-based technology to both

With customer experience (CX) becoming crucial to winning and retaining customers, companies are having to invest in omnichannel solutions in order to maintain their advantage. To help businesses gain the most value out of such platforms, Telviva delivers its contact centre solution as a managed service, rather than just a subscription for a software suite.  Delivering good CX requires more than just software; increased personalisation is key, while there are also compliance and regulatory requirements to be met as a result of working with personal information. As a managed service, companies can draw on Telviva’s extensive experience in deploying contact centre solutions and locally developing integrations with a variety of back-end systems, which is crucial to enhancing the customer experience. Businesses and contact centre operators also stand to benefit from dedicated local support teams and proactive support. Telviva's Managed Contact Centre as

Looking forward to the year ahead, it has become apparent that beyond just having their business systems and communications in the cloud, businesses will need to put in place a plan to leverage generative artificial intelligence (AI) within the organisation, or they will be left behind by competitors. Other trends on the horizon include a changed approach to securing talent, personalisation at scale, more remote and distributed work, a growing focus on customer experience and more. An obstacle holding businesses back has been the migration process to the cloud, which can be complex for larger businesses, but they will ultimately have to make the move, ideally through a multi-year process that sees some processes being shifted to the cloud and bridged with legacy systems. Once they have the foundation in place, they can look to harness the trends that will help

Telviva has introduced Telviva One Talk 500 Bundle, which gives up to 5 users access to a full-feature cloud-based PBX solution that includes unified communications (UC) functionality, the ability to use work numbers on smartphones through the Telviva Mobile app and bundled minutes. The Bundle not only helps small businesses enhance collaboration and productivity or help to begin their journey to the cloud, but gives them more financial certainty through a fixed price of R495 per month. Let's face it; not all small businesses that want a solution where you get charged as you consume - potentially resulting in bill shock at the end of the month - or do they want a solution that provides them with unlimited minutes (such as with Business in a Box or with Telviva's Freedom Package). They know they have a low volume of calls,

In today's business environment, delivering a good customer experience (CX) has become the baseline. Yet, there are so many communications channels and tools available, where do organisations even start? It comes down to identifying where their customers are, before gaining the necessary insights in order to drive sustainable change that brings about business success. Retaining customers becomes especially crucial in the prevailing tougher economic conditions. Think of it, a business puts much effort and resources into winning customers and it is equally important to continue to deliver a good quality, personalised customer service in order to retain these customers. This is easier said than done: while 4 out of 5 organisations consider themselves to be customer-centric, only 1 out of 5 customers think that the brands they interact with are customer-centric.  This shows a stark disconnect between how the two parties view

Most businesses are facing a fast changing landscape which forces them to adapt their business model, product composition, and routes to market rapidly. This dynamic elevates levels of collaboration between team members and reliance on tools, including unified communications, which facilitate that. Getting this right, however, requires a 'change-fit' culture across all levels of the organisation, integration with business systems, and backing from the very top. Responding to the pace of change in technology has become crucial with the growing blur in the boundaries of the competitive landscape. For example, multinational technology companies are expanding into multiple fields across IT, telecoms and software, and being able to compete against this requires greater quality and speed of decision-making. Businesses can achieve this through team-based decision-making, if managed correctly. Tech as a workplace enabler Effective communication and collaboration is critical for success in the workplace,

Where previously businesses just relied on phones and email to engage with their customers, the shift toward being more customer-centric has seen organisations add more communications channels to the mix. The latest is to use instant messaging, primarily WhatsApp, though this can lead to added customer frustration and damage to brand reputation if not implemented and managed properly. WhatsApp is by far the world's most popular instant messaging platform with around two billion users globally. It is also the most used social platform in South Africa, with over 90% of the country’s internet users aged between 16-64 using the platform each month, and as such it is no surprise that businesses are turning to WhatsApp as a means of communicating with their customers. Bringing transparency to WhatsApp chats and groups This at first created challenges around the informal use of WhatsApp by company

A successful hybrid radio pilot project between Altron Nexus and Telviva in the areas surrounding the Square Kilometre Array (SKA) will see the service now being offered more broadly to residents, businesses and public sector organisations across the Karoo, enabling them to seamlessly communicate with the outside world. In order to overcome restrictions related to the SKA, this project allows people to use their radio devices to make and receive regular phone calls. The Square Kilometre Array (SKA) project is an international effort to build the world’s largest radio telescope. It is not a single structure, but consists of many telescopes - or an array - spread over a large location and the first phase is being constructed in the Northern Cape of South Africa as well as in Australia.  A unique challenge in the Karoo Because it is a radio telescope, rather

When the Covid lockdowns hit, organisations were pushed into using whatever video conferencing tools were available in order to enable staff to work remotely. However, as time passed by, they realised that while these tools helped them at that point in time, they lacked some of the crucial functionalities that office workers were looking for. Enter Microsoft Teams - a unified communications (UC) platform that combines workplace chat, video meetings, file storage and application integration in order to enable real-time collaboration and communication. And, perfect for the majority of organisations that are already entrenched within the Microsoft ecosystem. However, even here there are limitations - not every engagement needs to be a video call and with just Microsoft Teams, businesses are restricted to this unified communications environment and can't reach out to the wider world through inbound or outbound voice calling. In

Contact centres have for long seemed to have a bad reputation; people have dreaded them, while organisations themselves have tended to see them as a strain on their resources. However, advances in technology aren’t only empowering businesses to deliver better, more personalised services that customers are demanding, but it is now also enabling them to turn their contact centres from cost centres to value centres. Historically, call centres seemed like faceless organisations, process-driven and lacking any personalisation, but changing consumer behaviour requires that organisations respond accordingly. In fact, studies now show that the vast majority of customers view the experience a company provides to be as important as its products or services. Customers in the digital age want personalised service from brands, with the ability to initiate and continue conversations across multiple channels and not have to repeat themselves at each