Case Studies

“We wanted to adopt technology that not only helps us enable remote working, but also drives improved collaboration, and gives Garrun Group the ability to service our clients in a more efficient manner. Beyond that, the Group can rely on Telviva for support, and it is even better when we can bring our combined experience together to solve challenges. Telviva took all the frustration away, with their teams going the extra mile when it came to support - a truly outstanding achievement. ” Riyaadh Saloojee Garrun Group's IT Operations Manager Customer: Garrun Group Industry: Insurance Garrun Group background In 1994, The Garrun Group was formed and embarked on an acquisitions-oriented growth strategy, which led to majority shareholding in several regional and specialist brokerages. The company's country-wide footprint consists of a holistic infrastructure of technical knowledge, skills and superior systems as well as a fully comprehensive range

“We are on a digital transformation journey - we have grown with technology and have been an early adopter in many cases. The ethos of Intercape and Telviva are the same. Telviva has the right mindset of being able to fix things; if there is a problem, they are on it. We selected Telviva because they are a Tier 1 provider and not just a reseller - they have their own infrastructure and engineers and are in a better position to meet our unique requirements or solve any issues.” Ivor Kettles Chief Information Officer at Intercape. Customer: Intercape Industry: Transportation Intercape Background Intercape strives to improve the mobility of people across Southern Africa and to be their intercity transport operator of choice. As such, the company is dedicated to delivering a safe, dependable and affordable road transport service to all people. Due to the nature of

“The flexibility of Telviva One was perfect for Project Hope as it gave us the ability to manage calls and control costs, as well as a single number that all employees could respond to on their mobile phones. This made it an easier decision than going for cell phone contracts which can become expensive. In addition, working with AnD Communications was an easy and quick process. Their staff helped to get the service set up quickly and provided us with the guidance we needed to get started. Telviva One is the ideal solution for any organisation no matter how small - or big - they are,” Sara Brown Founder and Director, Project Hope Customer: Project Hope Industry: NGO Background Project Hope is a non-governmental organisation (NGO) based in KwaZulu-Natal that empowers children in South Africa to live an outstanding early childhood. Working primarily in the field,

“From quick attendance to our requests for quotes for new services, to dealing with the technical teams for on-site implementations, the after sales service from Telviva subsidiary, AnD Communications is phenomenal - you don’t get that from any vendor. Our slogan is ‘passion for innovation’ and it also describes the work that we have done with them. We are partners rather than vendor and customer, and it makes it easier to work with them, and share our views, which makes the service amazing.” Corné Raubenheimer National Factory Outlet Manager at Tevo Customer: Tevo Industry: Retail Background Tevo is a South African business specialising in the sourcing, development, marketing and distribution of innovative, high-quality products. Tevo products are stocked exclusively by the most reputable retail chains in Southern Africa.  Tevo was dependent on the incumbent fixed-line provider for its telecommunications, and had faced a number of challenges. This

“What impressed the most about Telviva was their attention to detail and speed and accuracy of execution under pressure. The majority of our company’s business communications were migrated to the Telviva platform because of the Covid 19 Pandemic and the demands of having to disperse to a decentralised environment allowing remote working for staff created as a result within two months. Call quality is critical in a call centre environment, and Telviva has dispelled our previous concerns about using cloud-based telephony,”

“Using Telviva has helped us efficiently and cost-effectively stay in touch with our plumbers 24/7. The mobile voice solution has helped to better engage with customers, managing agents and insurance companies Additionally, the service we have received from AnD Communications, a local KZN company owned by Telviva, has been exceptional, and they have assisted whenever we have faced a challenge. I give them ten stars for service.”

“Overall, we saw an immediate and visible cost reduction of over 20% resulting primarily from a decline in spending on core call usage, as Edcon was able to benefit from free on-network voice calls between the different branches.”