Case Studies

“From quick attendance to our requests for quotes for new services, to dealing with the technical teams for on-site implementations, the after sales service from Telviva subsidiary, AnD Communications is phenomenal - you don’t get that from any vendor. Our slogan is ‘passion for innovation’ and it also describes the work that we have done with them. We are partners rather than vendor and customer, and it makes it easier to work with them, and share our views, which makes the service amazing.” Corné Raubenheimer National Factory Outlet Manager at Tevo Customer: Tevo Industry: Retail Background Tevo is a South African business specialising in the sourcing, development, marketing and distribution of innovative, high-quality products. Tevo products are stocked exclusively by the most reputable retail chains in Southern Africa.  Tevo was dependent on the incumbent fixed-line provider for its telecommunications, and had faced a number of challenges. This

“What impressed the most about Telviva was their attention to detail and speed and accuracy of execution under pressure. The majority of our company’s business communications were migrated to the Telviva platform because of the Covid 19 Pandemic and the demands of having to disperse to a decentralised environment allowing remote working for staff created as a result within two months. Call quality is critical in a call centre environment, and Telviva has dispelled our previous concerns about using cloud-based telephony,”

“Using Telviva has helped us efficiently and cost-effectively stay in touch with our plumbers 24/7. The mobile voice solution has helped to better engage with customers, managing agents and insurance companies Additionally, the service we have received from AnD Communications, a local KZN company owned by Telviva, has been exceptional, and they have assisted whenever we have faced a challenge. I give them ten stars for service.”

“Overall, we saw an immediate and visible cost reduction of over 20% resulting primarily from a decline in spending on core call usage, as Edcon was able to benefit from free on-network voice calls between the different branches.”

The Telviva platform gave Diesel-Electric one easy-to-configure dashboard to control all their settings, users, phone numbers, call flows, call recording, reporting and more. During the COVID-19 lockdown period, sales agents were able to work from home, turning their mobile phones into office phones with the free Telviva Mobile softphone app.

“With Telviva, you always feel that they are after your best interests, always eager to take your business to a better level. Whether it’s cost savings, quality or service improvement, they always exceed expectations.”