Telviva helps logistics company cut call costs by 40% and keep their wheels turning
“With Telviva, we have seen a 40% saving on the cost of our voice calls compared to our previous telephony provider, and competitors have not been able to match this. In addition, the support and service delivery we have received to date has been top notch. The support team has been thoroughly professional, with quick turnaround times – and we experienced this even during the Covid lockdown.”
IT Systems Manager
Industry: Transportation and Logistics
In 2017, a leading South African transportation company wanted to reduce complexity in its business telephony by moving away from using on-premise PBX equipment, which at the time was being internally managed. Performatec, their IT service provider (and both a Telviva user and reseller), suggested a cloud-based business communications solution and recommended Telviva One.
While the company has a head office in Gauteng, where all operational aspects of the business are taken care of, it also has regional offices in other provinces such as the Western Cape and KwaZulu-Natal, that were provided with VoIP extensions in order to benefit from savings on calls. This is possible as the organisation can benefit from being part of Telviva’s cloud free-call community, with zero-rated calls to other numbers on the Telviva network.
Cutting call costs
The company’s IT manager says they have seen an up to 40% reduction in the cost of voice calls since switching to Telviva from their previous landline provider. He adds that regular research of the market has shown that other telco providers have not been able to match the service from Telviva.
In addition to signing up for Telviva’s VoIP-based telephony services, the company also secured an access link through Telviva, replacing a connection provided by a previous internet service provider.
A reliable access link is crucial to the company’s operations, as it constantly live-tracks and communicates with all the vehicles within its fleet. The tracking systems installed in the vehicles also allow for two-way communications via the internet, and the company uses this method to send instructions to its drivers so that they can carry out their duties.
“With connectivity crucial to our tracking and communications, having an uptime of 99.9% is critical, and this was met by Telviva. What has been unique is the proactive way in which Telviva deals with disruptions. I have never had a service provider give us updates on a service outage, as well as tell us how they plan to mitigate against similar outages in the future. This feedback from Telviva is very reassuring for us as a customer,” says the IT Manager.
