Empower your agents with the right tools, improve your Customer Experience

With Telviva’s intelligent, user-friendly contact centre platforms, agents and customer service personnel can transform customer engagement into a stellar experience. And with any of our three systems, you will also enjoy feature-rich functionality at an entry-level price.

Telviva Communications

Connect

Telviva Connect provides a manual inbound, outbound and blended call handling contact centre environment.

Telviva Communications

Reach

Telviva Reach is an ideal solution for targeted outbound calling campaigns with automatic or predictive dialling.

Telviva Communications

Omni

With Telviva Omni, you can manage multiple communication channels - such as voice, email, webchat, social media - in a single agent interface.

Gain visibility and understand your customer journey

Whether you require a basic solution or a full-function omnichannel operation, our highly experienced professional service team will help you evaluate the best fit for your needs and your digital journey.

Refer to the table below for a feature comparison of the benefits offered by our three contact centre solutions.

Telviva Connect
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From R525
  • Blended in-and-outbound dialling
  • Per user / Per month*
  • Inbound
  • Outbound
  • Blended
  • After Call Survey
  • Dashboards
  • Realtime Monitoring
  • Reporting
  • Scheduled Reporting
  • WEBRTC
  • One Agent View
  • Custom Dashboards*
Telviva Reach
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From R625
  • Automatic / predictive dialling
  • Per user / Per month*
  • Inbound
  • Outbound
  • Blended
  • After Call Survey
  • Dashboards
  • Realtime Monitoring
  • Reporting
  • Scheduled Reporting
  • WEBRTC
  • One Agent View
  • Custom Dashboards*
  • Predictive Dialling
  • Power Dialling (1:1)
  • Preview Dialling
  • Outbound Campaigns (Announcements)
  • Social Media (WhatsApp, Twitter, etc.)
  • CRM Integration
  • Customer History
  • Contact Manager
  • GDPR Compliant
  • Custom Reports
Most Popular
Telviva Omni
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From R1125
  • Omnichannel
  • Per user / Per month*
  • Inbound
  • Outbound
  • Blended
  • After Call Survey
  • Dashboards
  • Realtime Monitoring
  • Reporting
  • Schedule Reporting
  • WEBRTC
  • One Agent View
  • Custom Dashboards*
  • Predictive Dialling
  • Power Dialling (1:1)
  • Preview Dialling
  • Outbound Campaigns (Announcements)
  • Social Media (WhatsApp, Twitter, etc.)
  • CRM Integration
  • Customer History
  • Contact Manager
  • GDPR Compliant
  • Custom Reports
  • Web Chat
  • Email
  • SMS

* Dependent on service provider

Telviva Communications

Cost effective solutions

Get a choice of high-end contact centre solutions with transparent costing that puts you in control of your tech spend.

Ease of integration

Telviva Omni features native integration with popular CRM Apps like Microsoft Dynamics 365, Freshsales, Salesforce, ServiceNow, SugarCRM, Vtiger, Zendesk and Zoho. It can also integrate with your CRM through API calls via triggers and scripts.

Telviva Communications
Telviva Communications

Reports on business metrics

With our secure web-based dashboard for internal and external users, you are always informed on a wide array of metrics. In addition, you can also configure and report on your open business metrics.

Powerful management and reporting features for streamlined control. Enhanced customer experience via an unlimited number of queues and campaigns. You get it all with Telviva.

Analytics and reporting

Robust monitoring, management, and reporting tools accessible by a secure online dashboard. And easy integration with your current technology and databases.

Telviva Communications
Telviva Communications

Better customer experience

With 150+ metrics and real-time data, you can better track customer behaviour and design richer experiences.

Better agent experience

With all the customer’s background information accessible on the user-friendly portal, first-time query resolutions become a constant reality.

Telviva Communications
Telviva Communications

Easy call handling

Using queues, dialler and automatic call distribution, you can blend incoming or outbound calls.

Boosting productivity and customer experience starts from just R2 475 per month for five agents

Features Include

Call recording

Auto attendants

Custom dashboards

Work from anywhere

Smart queue handling

Real time monitoring

Categorised reporting

Measure staff activity

Build Your Future-Fit Communications System

From migrating to the cloud to supporting you on the journey of converged communications, you can rely on Telviva for mission critical business services. We pride ourselves on taking shared ownership of your uptime and always having an open and transparent supplier relationship with our customers.

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1. Assessment

We assess your current network, software and hardware set-up, clearly outlining your requirements before solution design and costing.

Telviva Communications

2. Implementation

We meticulously plan and implement your tailor-made solution with minimal disruption to your business operations.

Telviva Communications

3. Service

You enjoy the peace of mind of high uptime, unrivalled call quality and superior business support.

Telviva Communications

4. Transformation

We walk the journey of digital transformation with you to continually create, adapt and respond to new needs and market forces.