For The Ultimate Contact Centre Solutions, There’s Only One Supplier To Contact

With Telviva’s synchronised, intelligent, user-friendly contact centre platforms, agents and customer service personnel can transform customer engagement into a stellar experience. And with any of our three systems, you will also enjoy feature-rich functionality at an entry-level price.

Connect

Connect offers inbound, outbound and blended call handling. Plus, over 180 different contact centre metrics. And, provides powerful management and reporting.

Reach

Telviva Reach creates targeted outbound calling campaigns with automatic or predictive dialling.

Omni

With Telviva Omni, you can manage multiple channel customer communication - such as voice, email, webchat and social media – and have it accessible on a single portal.

As your digital partner, we’ll transform your contact centre

Whether you require a basic solution or a full-function omnichannel operation, our highly experienced professional service team will help you evaluate the best fit for your needs.
(Please note that we cannot mix and match our three contact centre systems into a coordinated solution due to licencing requirements. They can only be supplied as separate entities).

For a quick comparison of the benefits offered by our three contact centre models, please refer to this chart.



Inbound

Outbound

Blended

After Call Survey

Dashboards

Realtime Monitoring

Reporting

Scheduled Reporting

Predictive Dialing

Power Dialing (1:1)

Preview Dialing 

Outbound Campaigns

*Social Media (WhatsApp, Twitter, etc.)

WEBRTC

CRM Integration

Customer History

Contact Manager

GDPR Compliant

Custom Reports

Web Chat

Email

*SMS

Agent One View

Custom Dashboards

Telviva Connect

Manual In-And Outbound Dialing


From R495

per user / per month*

Telviva Reach

Automatic / Predictive Dialing


From R595

per user / per month*

Telviva Omni

Omni Channel


From R960

per user / per month

* Dependent on service provider

Cost effective solutions

Get a choice of high-end contact centre solutions with transparent costing that puts you in control of your tech spend.

Ease of integration

Quick to deploy and easy to scale up or down. Telviva provides open APIs to enable integration with your business processes.

Reports on business metrics

With our secure web-based dashboard for internal and external users, you are always informed on a wide array of metrics. In addition, you can also configure and report on your open business metrics.

Powerful management and reporting features for streamlined control. Enhanced customer experience via an unlimited number of queues and campaigns. You get it all with Telviva.

Analytics and reporting

Robust monitoring, management, and reporting tools accessible by a secure online dashboard. And easy integration with your current technology and databases.

Better customer experience

With 150+ metrics and real-time data, you can better track customer behaviour and design richer experiences.

Better agent experience

With all the customer’s background information accessible on the user-friendly portal, first-time query resolutions become a constant reality.

Easy call handling

Using queues, dialler and automatic call distribution, you can blend incoming or outbound calls.

Boosting productivity and customer experience starts from just R2 475 per month for five agents

Features Include

Call recording

Auto attendants

Custom dashboards

Work from anywhere

Smart queue handling

Real time monitoring

Categorised reporting

Measure staff activity

Build Your Future-Fit Communications System

From migrating to the cloud to supporting you on the journey of converged communications, you can rely on Telviva for mission critical business services. We pride ourselves on taking shared ownership of your uptime and always having an open and transparent supplier relationship with our customers.

1. Assessment

We assess your current network, software and hardware set-up, clearly outlining your requirements before solution design and costing.

2. Implementation

We meticulously plan and implement your tailor-made solution with minimal disruption to your business operations.

3. Service

You enjoy the peace of mind of high uptime, unrivalled call quality and superior business support.

4. Transformation

We walk the journey of digital transformation with you to continually create, adapt and respond to new needs and market forces.