With Telviva’s intelligent, user-friendly contact centre platforms, agents and customer service personnel can transform customer engagement into a stellar experience. And with any of our three systems, you will also enjoy feature-rich functionality at an entry-level price.
Telviva Connect provides a manual inbound, outbound and blended call handling contact centre environment.
Telviva Reach is an ideal solution for targeted outbound calling campaigns with automatic or predictive dialling.
With Telviva Omni, you can manage multiple communication channels - such as voice, email, webchat, social media - in a single agent interface.
Whether you require a basic solution or a full-function omnichannel operation, our highly experienced professional service team will help you evaluate the best fit for your needs and your digital journey.
* Dependent on service provider
Get a choice of high-end contact centre solutions with transparent costing that puts you in control of your tech spend.
Telviva Omni features native integration with popular CRM Apps like Microsoft Dynamics 365, Freshsales, Salesforce, ServiceNow, SugarCRM, Vtiger, Zendesk and Zoho. It can also integrate with your CRM through API calls via triggers and scripts.
With our secure web-based dashboard for internal and external users, you are always informed on a wide array of metrics. In addition, you can also configure and report on your open business metrics.
Robust monitoring, management, and reporting tools accessible by a secure online dashboard. And easy integration with your current technology and databases.
With 150+ metrics and real-time data, you can better track customer behaviour and design richer experiences.
With all the customer’s background information accessible on the user-friendly portal, first-time query resolutions become a constant reality.
Using queues, dialler and automatic call distribution, you can blend incoming or outbound calls.
From migrating to the cloud to supporting you on the journey of converged communications, you can rely on Telviva for mission critical business services. We pride ourselves on taking shared ownership of your uptime and always having an open and transparent supplier relationship with our customers.
We assess your current network, software and hardware set-up, clearly outlining your requirements before solution design and costing.
We meticulously plan and implement your tailor-made solution with minimal disruption to your business operations.
You enjoy the peace of mind of high uptime, unrivalled call quality and superior business support.
We walk the journey of digital transformation with you to continually create, adapt and respond to new needs and market forces.
