Automation & Digital Agents
Digital when you want it, human when you need it
Combine the efficiency of digital self-service with the personalised touch of a human in the loop. Experience the best of both worlds: let your customers access information digitally whenever they prefer, and connect with your knowledgeable team for tailored assistance when needed.
Conversational AI that works for your business
AI chatbots enhance customer communication by providing real-time, personalised support and streamlining workflows. These digital agents handle simple and complex inquiries, ensuring efficient and satisfactory customer interactions.
Increase efficiency with business process automation
Telviva boosts business efficiency and customer satisfaction by automating repetitive tasks and workflows. Our experts tailor solutions to your communication strategy, freeing employees to focus on strategic initiatives and giving your business a competitive edge.
From voice to digital to automation
Frequently asked questions
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How do Telviva’s Automation & Digital Agents improve customer service efficiency?
Telviva’s Automation & Digital Agents streamline customer service by automating repetitive tasks like answering FAQs, scheduling appointments, and handling basic inquiries. Powered by AI and machine learning, these digital agents operate 24/7, reducing wait times, cutting operational costs, and allowing human agents to focus on more complex issues, ultimately boosting efficiency and customer satisfaction.
What types of tasks can Telviva’s Digital Agents handle?
Telviva’s Digital Agents can manage a variety of tasks, including responding to common customer queries (e.g., “What are your operating hours?”), booking appointments, processing orders, and escalating issues to human agents when needed. They integrate seamlessly with voice, text, and popular messaging platforms like WhatsApp, providing a versatile, omnichannel support experience.
How does Telviva ensure Digital Agents provide a personalised customer experience?
Telviva’s Digital Agents use AI-driven natural language processing and integrate with CRM systems to access customer data, enabling them to deliver tailored responses based on individual histories and preferences. Continuous machine learning ensures they improve over time, offering a more human-like and context-aware interaction that enhances the overall customer experience.
What are the core benefits of combining digital self-service with human agents for our business and customers?
Combining digital self-service with human agents offers the best of both worlds. Your business gains efficiency by automating routine tasks and reducing costs, freeing agents for complex issues. Customers benefit from faster self-service for common queries and personalised human support when needed. This leads to higher satisfaction, improved agent morale, and optimised resources.
How do Telviva's digital agents and automation empower our human team and divide responsibilities?
Our solution empowers human teams by using digital agents to handle repetitive tasks like FAQs and simple transactions. This frees up skilled employees to focus on complex, empathetic customer interactions. Digital agents seamlessly transfer intricate or emotional queries, with full context, to human agents, ensuring human touch is applied where it adds the most value. Digital when you want it, Human when you need it.
