UCaaS - Unified Communication as a Service
A complete cloud-based business conversation tool
Integrate multiple communication channels into a single, user-friendly platform, allowing seamless transitions across devices and hybrid environments, such as Contact Centre agents, Microsoft Teams users and remote workers.
All your conversations in a unified platform
Meet Telviva One, an all-in-one unified communication business system, that empowers teams to communicate effectively through voice, messaging and video.
Seamlessly connect from anywhere on any device and consume the service in any mode, whether it’s text, audio or visual.
Do you have a team based in the UK? Telviva can offer you a cross-border solution.
Transform the way your business connects and collaborates
Telviva One enhances customer interactions by integrating multi-channel communication into a unified system, allowing customers to engage via their optimal channel of choice.
By integrating with leading CRM applications, businesses can simplify how their teams handle customer interactions.
Whether you have a small business, remote working teams or a large enterprise, our unified communications platform provides an interface to connect and collaborate in a seamless way.
Elevate your customer service with automated solutions
Designed for businesses seeking scalability, Telviva One can automate low-complexity service interactions in your digital engagement channels, freeing your service desks from mundane tasks. This includes bots, digital reception consoles and more. You do not require a full contact centre solution to benefit from these features.
Benefits of choosing Telviva One
Enhance Customer Experience
Flexible & Scalable
Cost Effective
Seamless Integration
Secure
Enhance Customer Experience
Flexible & Scalable
Cost Effective
Seamless Integration
Secure
Features that elevate interactions
Our Unified Communications solution offers a comprehensive suite of features designed to streamline your business operations and enhance collaboration.
Enjoy seamless connectivity across desktop and mobile devices, advanced call routing, hunt groups, and integration with tools like Microsoft Teams. Read more about the telephony features.
Streamline your front-desk operations with our Digital Reception Console. Designed for simplicity and effectiveness, it ensures every call is directed seamlessly, enhancing customer experience and office productivity from the first point of contact.
Optimise communication with our Presence Detection feature. Instantly see the availability of your team members—whether they’re online, busy, or away—across devices.
Supercharge your customer relationships with seamless integration into leading CRM platforms. This enables click-to-dial, context-to-conversations, and personalised customer interactions.
Effortlessly connect voice, video, web chat and WhatsApp into a single platform, allowing your team to engage customers across their preferred channels.
Host high-quality, reliable video calls directly from your platform, supporting team collaboration and client meetings from any device.
Complete feature PBX
Enjoy seamless connectivity across desktop and mobile devices, advanced call routing, hunt groups, and integration with tools like Microsoft Teams. Read more about the telephony features.
Digital reception console
Streamline your front-desk operations with our Digital Reception Console. Designed for simplicity and effectiveness, it ensures every call is directed seamlessly, enhancing customer experience and office productivity from the first point of contact.
Presence detection
Optimise communication with our Presence Detection feature. Instantly see the availability of your team members—whether they’re online, busy, or away—across devices.
Integration with CRMs
Supercharge your customer relationships with seamless integration into leading CRM platforms. This enables click-to-dial, context-to-conversations, and personalised customer interactions.
Multi-channel integration
Effortlessly connect voice, video, web chat and WhatsApp into a single platform, allowing your team to engage customers across their preferred channels.
Video conferencing
Host high-quality, reliable video calls directly from your platform, supporting team collaboration and client meetings from any device.
The all-in-one cloud communication platform provides the following features and functionality in each package.
Telviva One Essentials
per user / per month- Cloud Business Phone
- Telviva One Portal
- Cloud Integrations
- Collaboration
- Mobile Application for iOS & Android
Telviva One Premium
per user / per month- Everything in Telviva One Essentials +
- Video Conferencing
- CRM integration
- Google & Microsoft Calendar
- Website Chat & Audio
View all features
Telviva One Essentials | Telviva One Premium | |
|---|---|---|
Cloud Business Phone | ||
Feature-Rich Cloud PBX (See all features) |  | |
Fixed Line Extension | | |
Mobile Application | | |
Laptop / Desktop Application | | |
Webphone | | |
Telviva One Portal | ||
| Make and receive calls | | |
| Transfer interactions | | |
User Friendly Dashboard | | |
| Voicemail Management | | |
Call History | | |
Manage DND | | |
Contacts Management | | |
Cloud Integrations | ||
Google & Microsoft Contacts | | |
Google & Microsoft Calendar |  | |
Website Chat & Audio | | |
CRM Connector | | |
Chatbots | | |
Collaboration | ||
Team Messaging | | |
| Video Conferencing | | |
Stay connected on any device
Mobile App
Enjoy on-the-go convenience with our user-friendly mobile app.
Web Browser
Access the service directly from your web browser for easy accessibility.
Desktop
Enjoy a full-featured experience on your desktop or laptop.
Desktop IP Phone
Consume the voice solution on your VOIP phone.
Unified Communication Bundles
Bundles are sized from 5 to 20 extensions with 100 minutes per user – aggregated across the client.
A remote setup fee of R1,500 applies, and relevant on-site installation fees.
Talk 500
per month- 1-5 Licenses
- Telviva One and Telviva Mobile
- 500 Minutes to Local Destinations
Talk 1000
per month- 6-10 Licenses
- Telviva One and Telviva Mobile
- 1,000 Minutes to Local Destinations
Talk 2000
per month- 11-20 Licenses
- Telviva One and Telviva Mobile
- 2,000 Minutes to Local Destinations
Frequently asked questions
Got questions? We’ve got answers! Explore our FAQs to find quick solutions, helpful tips, and everything you need to get the most out of your experience. If you don’t find what you’re looking for, click on the chat to us feature.
What are the benefits of a UCaaS solution?
Telviva One is a cloud-based solution that integrates voice calls, video conferencing, instant messaging, and more into a single platform. It benefits your business by simplifying communication, boosting productivity, and enabling seamless collaboration from anywhere, on any device, without the need for expensive hardware.
How does Telviva ensure the security and reliability of its UCaaS platform?
Telviva delivers its UCaaS solution as a managed service hosted on secure, high-availability cloud infrastructure. This ensures robust uptime, scalability, and data security, allowing businesses to focus on communication without worrying about technical disruptions or outdated systems.
Can Telviva One integrate with my existing business tools?
Yes, Telviva UCaaS integrates seamlessly with popular CRM systems like Salesforce, Zendesk, and Zoho, as well as other cloud-based tools. This provides context for interactions, such as caller history, enhancing customer engagement and streamlining workflows across your organisation.
Is Telviva UCaaS offering suitable for small, medium, or large businesses?
Telviva One can be used by businesses of varying sizes – from SMEs with five or more employees to multinationals with thousands of users.
Can Telviva UCaaS offering support international calls?
Telviva supports calls to local and international numbers at competitive market rates, and also offers uncapped calling plans.
Why is Telviva the right UCaaS provider?
The Telviva UCaaS offering is better because of its strategic focus on three key pillars: local expertise, all-in-one unified communications, and a managed service approach.
Does Telviva One support Voice Over Internet Protocol?
Yes, Telviva One is built on and fully supports VoIP (Voice over Internet Protocol).
VoIP is the foundational technology that allows Telviva One to function as a cloud-based communication platform. Instead of using traditional analog phone lines, it uses an internet connection to handle all of your voice calls.