Download our Requirements & Network Optimisations guide for more information and instructions
On the first run you’ll see a screen like this to log you in:
You can visit https://one.telviva.com/link from a desktop browser to log in on your own extension (login using your Telviva account details if necessary)
Alternatively, you can opt to use your username/password to log in to Telviva Mobile on the mobile device itself (using your Telviva system login). * Note that root accounts are not supported
After login, you can select which extension you want to link if you have more than one.
Depending on your device you’ll be prompted for permissions to access the Microphone, Contacts etc.
On Android allowing phone calls is a bit roundabout at the moment, this will be addressed in a release soon
To make a new call using Telviva mobile:
Whilst you’re in an active call, you can:
Attended transfers are possible in Telviva Mobile by having two active calls and transferring the one call to the other active call. This can be achieved by:
Set DSCP to ’46 (EF – Expedited Forwarding, Voice)’ for RTP
Car kits act in various different ways. Telviva Mobile is compatible with Bluetooth and wired services, but there are some limitations.
There are known issues with Truecaller presenting the wrong name to the user. Telviva Mobile passes the correct name into CallManager. If Truecaller is enabled as your dialler that notification goes to Truecaller. It seems to ignore the name we pass and does a lookup of some sort in their own database with a sloppy match.
So the short extension codes match arbitrary other Truecaller users.
We discovered that if you go into the Truecaller app and tap the “i” button next to the call, there is a little pencil by the name and you can correct it.
Having done that it will show the corrected name.
You can also go to Settings > Apps&Notifications > Truecaller and turn off “Phone app”. However when incoming calls came in, Truecaller still overlays a caller id display but without any name.
Our advice is to disable Truecaller in order to have a better experience with Telviva Mobile.
Android 10 requires additional permissions to wake up from doze when receiving incoming calls. Below is a video that runs through the permissions required for Android 10 to function correctly.
VoIP calls use under 1Mb per minute.
With 1Gb you should be able to make over 16.5 hours worth of calls.