Integrations
Enhance your communication with seamless integrations
Seamlessly integrate phone features with popular CRMs, messaging apps, email, and Microsoft Teams to boost productivity without the added complexity. Elevate both agent and customer experiences across all interaction channels through robust integration capabilities.
Deliver personalised interactions with CRM integrations
Integrate any other, legacy or in-house developed CRM into our Telviva Omni contact centre solution.
CRM integrations with Telviva enhance customer interactions by providing real-time customer data. The Telviva webphone integrates with popular CRMs such as Salesforce, Zoho, Zendesk and enables click-to-dial and contact lookup functionality. Legacy and in-house developed CRMs can also be integrated into the Telviva Omni contact centre solution.
Gain valuable insights from your customer conversations
Our product offers flexible, scalable, and unlimited storage for call recording and sensitive data. It requires no additional hardware or installation and can be used for staff training, dispute resolution, compliance, or security. Capture all interactions to ensure compliance and quality control. Upgrade to compliant call recording storage for unlimited storage and better agent management.
Powerful integration with WhatsApp as a communication channel
Use WhatsApp for Business to connect with your customers, whether you need a simple business phone solution or a full contact centre. Provide instant, personalised support with quick replies, interactive buttons, and chatbot integration.
BPO integration & automation
BPO automation uses AI and integration tools to streamline workflows, reduce manual processes, and increase efficiency. This powerful combination of technology and automation boosts productivity and improves customer experience by automating routine tasks, leading to faster response times and scalability for growing businesses.
Frequently asked questions
Got questions?
We’ve got answers! Explore our FAQs to find quick solutions, helpful tips, and everything you need to get the most out of your experience. If you don’t find what you’re looking for, click on the chat to us feature.
What types of systems can Telviva integrate with to enhance business operations?
Telviva offers seamless integration with popular CRM systems like Salesforce, Zendesk, and Zoho, as well as Microsoft and Google Calendar and address books. The omnichannel contact centre offering can integrate with any legacy system or business application.
How does Telviva’s integration with CRMs improve customer experience?
By integrating with CRM systems, Telviva provides context for customer interactions, such as displaying the caller’s name and their full engagement history, including resolved and unresolved queries. This allows businesses to deliver more personalised and efficient service without needing an additional service provider for integration.
What benefits does Telviva’s cloud-based integration offer for remote work?
Telviva’s cloud-based platform, with its open APIs, ensures easy access and interoperability across devices and locations. This enables remote teams to collaborate effectively using voice, video, and chat, all synchronised through a single platform, boosting productivity and maintaining business continuity regardless of where employees are working.
