Speech Analytics is a powerful tool that can be used to reduce and resolve compliance and risk factors, improve agent performance, and elevate your customer experience.

Telviva has partnered with Callbi to provide a cloud-based software-as-a-service speech analytics solution for contact centres, large and small. It is recorder agnostic and requires no integration with existing platforms. It is easy to deploy, easy to use, and supports 30+regional and international dialects, including South African English, Afrikaans, isiZulu, Sesotho, and Setswana.