Telviva Engage provides synchronised, multi-channel engagement, including web, social media and WhatsApp, fixed and mobile voice and chat.
With Telviva Engage, contact centres, customer service centres, and customer-facing teams have a single user-friendly view of all the channels on a browser they can access anywhere, on any device, for a more authentic, immediate customer experience.
Regardless of the communications options your customers prefer, with Telviva Engage, your customer-facing staff will be able to accommodate them with ease.
Telviva Engage synchronises with your CRM system for added efficiency and productivity, thus maintaining data integrity with up-to-the-minute accuracy of customer information. All of which goes a long way in enhancing customer experience and improving your staff’s efficiency.