Unified Communication as a Service

A complete cloud-based business conversation tool

Integrate multiple communication channels into a single, user-friendly platform, allowing seamless transitions across devices and hybrid environments, such as Contact Centre agents, Microsoft Teams users and remote workers.

All your conversations in one place

Meet Telviva One, an all-in-one unified communication business system, that empowers teams to communicate effectively through voice, messaging and video.

Seamlessly connect from anywhere on any device and consume the service in any mode, whether it’s text, audio or visual.

Do you have a team based in the UK? Telviva can offer you a cross-border solution.

Transform the way your business connects and collaborates

Telviva One enhances customer interactions by integrating multi-channel communication into a unified system, allowing customers to engage via their optimal channel of choice.

By integrating with leading CRM applications, businesses can simplify how their teams handle customer interactions.

Elevate your customer service with automated solutions

Designed for businesses seeking scalability, Telviva One can automate low-complexity service interactions in your digital engagement channels, freeing your service desks from mundane tasks. This includes bots, digital reception consoles and more.

Why choose Telviva One?

Enhance Customer Experience

Flexible & Scalable

Cost Effective

Seamless Integration

Secure

Features that elevate interactions

Our Unified Communications solution offers a comprehensive suite of features designed to streamline your business operations and enhance collaboration.

Complete feature PBX

Enjoy seamless connectivity across desktop and mobile devices, advanced call routing, hunt groups, and integration with tools like Microsoft Teams. Read more about the features.

Digital reception console

Streamline your front-desk operations with our Digital Reception Console. Designed for simplicity and effectiveness, it ensures every call is directed seamlessly, enhancing customer experience and office productivity from the first point of contact.

Presence detection

Optimise communication with our Presence Detection feature. Instantly see the availability of your team members—whether they’re online, busy, or away—across devices.

Integration with CRMs

Supercharge your customer relationships with seamless integration into leading CRM platforms. This enables click-to-dial, context-to-conversations, and personalised customer interactions.

Multi-channel integration

Effortlessly connect voice, video, web chat and WhatsApp into a single platform, allowing your team to engage customers across their preferred channels.

Video conferencing

Host high-quality, reliable video calls directly from your platform, supporting team collaboration and client meetings from any device.

The all-in-one communication platform provides the following features and functionality in each package.

Cloud Business Phone
Telviva One Portal
Cloud Integrations
Collaboration
Mobile Application for iOS & Android

Everything in Telviva One Essentials +
Video Conferencing
CRM integration
Google & Microsoft Calendar
Website Chat & Audio

Stay connected on any device

Mobile App

Enjoy on-the-go convenience with our user-friendly mobile app.

Web Browser

Access the service directly from your web browser for easy accessibility.

Desktop

Enjoy a full-featured experience on your desktop or laptop.

Desktop IP Phone

Consume the voice solution on your desktop IP phone.

Unified Communication Bundles

Bundles are sized from 5 to 20 extensions with 100 minutes per user – aggregated across the client.

A remote setup fee of R1,500 applies, and relevant on-site installation fees.

1-5 Licenses
Telviva One and Telviva Mobile
500 Minutes to Local Destinations

6-10 Licenses
Telviva One and Telviva Mobile
1,000 Minutes to Local Destinations

11-20 Licenses
Telviva One and Telviva Mobile
2,000 Minutes to Local Destinations

Frequently asked questions

Got questions? We’ve got answers! Explore our FAQs to find quick solutions, helpful tips, and everything you need to get the most out of your experience. If you don’t find what you’re looking for, click on the chat to us feature.

What is Telviva One, and how does it benefit my business?

Telviva One is a cloud-based solution that integrates voice calls, video conferencing, instant messaging, and more into a single platform. It benefits your business by simplifying communication, boosting productivity, and enabling seamless collaboration from anywhere, on any device, without the need for expensive hardware.

How does Telviva ensure the security and reliability of its UCaaS platform?

Telviva delivers its UCaaS solution as a managed service hosted on secure, high-availability cloud infrastructure. This ensures robust uptime, scalability, and data security, allowing businesses to focus on communication without worrying about technical disruptions or outdated systems.

Can Telviva One integrate with my existing business tools?

Yes, Telviva UCaaS integrates seamlessly with popular CRM systems like Salesforce, Zendesk, and Zoho, as well as other cloud-based tools. This provides context for interactions, such as caller history, enhancing customer engagement and streamlining workflows across your organisation.

Is Telviva UCaaS offering suitable for small, medium, or large businesses?

Telviva One can be used by businesses of varying sizes – from SMEs with five or more employees to multinationals with thousands of users.

Can Telviva UCaaS offering support international calls?

Telviva supports calls to local and international numbers at competitive market rates, and also offers uncapped calling plans.