About

We’re passionate about improving the customer conversational experience. Telviva empowers businesses to deliver exceptional experiences on every channel. By consolidating your communication, we provide the context necessary for meaningful interactions. We enhance collaboration, increase productivity, and enable your team to understand and respond to customer needs with greater clarity.

Trusted partner

With over 20+ years of experience in the industry, the team has extensive experience and understanding of how technology can solve real-world business challenges.

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Milestones

2004
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Telviva takes off

Telviva, then known as Connection Telecom CC, was started by Steve Davies and Rob Lith

2005
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Deregulation

Telviva becomes a licensed iECS/iECNS operator

2010
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Cloud communications launched

Started in Samrand data centres, moved rapidly into Teraco

2014
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FatBudgie is acquired
2018
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AnD Communications is acquired
2020
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Telviva One launched

Telviva One was launched and utilised successfully during Covid lockdown

2020
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50 000 extensions reached
2021
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Launched international operations
2024
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Services in 4 continents
90 000 extensions
5000 contact centre seats
2024
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Contact centre business unit launched

Trusted by customers

Synaq
Prudential
NMCF
Teraco Africa DC Logo
DPO Paygate
Stowe
STBB
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Weylandts
Cargo Motors
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PSG Group Limited colour
Lipco colour
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Hollard
Servest
Tsebo
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Network partners

liquid intelligent technologies
Echo Service Provider 1
fixed mobile telecoms 1
Open Serve 1
Comsol 1
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Vodacom

White Label partners

Axxess
Altron
Directel
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Network Aliance
Metacom
hugetns
Online Direct
Afrihost
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Vodacom Business
AnD Communications logo 1
TWK Comm Logo
Netsurit logo

Third-Party partners

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infobip Logo R
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Xcally R
Vicidial R
Smart Solutions R
Queue Metrics R
Nice R
Loway R
Securicom R
IReCall R
DSTNY R
Captivate connect R
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Datatex R
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Our mission
& vision

We strive to enable better quality conversations and to improve the conversations with the people our customers support as Unified Communications Experts.

Why work with us
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Proven track record

With over 20+ years of experience, our team delivers a quality service.

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Customer service

We deliver an end-to-end managed service with proactive support.

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B-BBEEE level 2

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Award winning

Winner of the CEM Africa Best Enterprise Contact Centre Solution Award in both 2024 and 2025

Learnership programme

In South Africa, where youth unemployment remains dismally high, boosting jobs for our younger citizens is crucial.

At Telviva, we are passionate about playing our part in addressing this by taking on learners and interns each year in SETA-accredited programmes. 

And we are exceptionally proud of the fact that we have employed over 70% of the graduates that have completed our learnership and internal development programmes over the last four years.

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