Our business faced several challenges with our telecommunications infrastructure. We needed telephonic and verbal communication at a lower cost, while maintaining high quality, ensuring our clients could hear us clearly at all times. It was crucial to have established links to all telephony providers and networks. We also required a configurable solution, specifically a PABX that was in the cloud, offering the flexibility to configure and move connections easily. Furthermore, readily available and accessible online call records and recordings were essential for the transparency of billing.
Why We Chose Telviva
We selected Telviva for several key reasons. Firstly, they were able to meet our specific requirements as outlined above. Secondly, Telviva was an established player with a credible management team, differentiating them from the numerous ‘fly-by-night’ start-ups in the market at the time. Finally, Telviva could provide a back-up solution with Vibe (Voice over IP Broadband Enhancement) when other VoIP telephony providers couldn’t, addressing our initial concerns about call quality.
The Telephony Solution Implemented
For the company’s larger offices, they opted for a full solution from Telviva that included a managed access link and firewall, and Telviva One Premium, with Vibe. For smaller offices, Together Staffing went for a similar solution, but without a back-up option that required a dedicated line.
The Benefits Realised
Implementing Telviva resulted in significant cost savings. We were able to cut our telephony costs from Telkom by 30%. As we expanded, these cost reductions increased further, allowing us to cut those costs by 35% plus. Beyond cost savings, the solution has been instrumental in enabling efficiency.
The Telviva Supplier Relationship
We very much enjoy the Telviva supplier relationship. When an issue arises, it is investigated and resolved quickly, with prompt feedback. We value their responsiveness. We also appreciate the quality calls and infrastructure and the centralised configurability and ease of configuration nationally.
Summary of Experience
Our experience with Telviva can be summed up in four key points: Responsiveness, Competitive pricing, quality service & calls, and Agility.
By James Dallas, Managing Director, Together Staffing Group.
