“Telviva has provided us with a professional and efficient solution that has improved our operations significantly. Their support and communication have been outstanding, making them a valuable partner in our success.”
– Graham Russon, IT Manager, CT International
Industry: Financial Services
CT International, established in 1988 to provide funding to the consumer product finance industry, faced a significant challenge: their existing service provider wasn’t delivering the expected level of service, particularly when it came to API integration. This led to inefficiencies and limitations in their operations, making it clear that they needed a more capable and reliable solution.
When searching for a new provider, Russon said that Telviva’s sales team stood out due to their professionalism and expertise, while the cooperative and helpful approach from Alun Davies (a new business developer at Telviva) was a refreshing change for the business. Coupled with Telviva’s strong reputation, this made them the obvious choice for CT International.
The solution involved implementing Telviva’s Omnichannel contact centre solution and CallBi Speech Analytics, along with additional solutions tailored to CT International’s specific business requirements. These tools provided the integration and functionality that had been previously lacking, significantly improving both communication and efficiency.
Since implementing Telviva’s solutions, CT International has seen significant improvements in their collections process and overall efficiency. Russon adds that operations are now more streamlined and integrated, enabling the company to optimise performance, and the positive impact is undeniable.
What truly stands out about working with Telviva, according to Russon, is their communication, support, and accessibility. Telviva consistently demonstrates a proactive and solution-driven approach, ensuring that any challenges are resolved effectively.
“As I always say, it’s not the problem that is the problem, but how the problem is handled. Telviva has consistently demonstrated a proactive and solution-driven approach, ensuring that any challenges are resolved effectively.”
Whether you require a basic solution or a full-function omnichannel operation, our highly experienced professional service team will help you evaluate the best fit for your needs and your digital journey. Contact us today.
