Diesel-Electric Automotive spans multiple market segments, ensuring quality parts and exceptional service are accessible wherever needed. The company serves Mechanical & Electrical Workshops, Spares Shops, E-Car Centres, Fleet Owners, Fitment Centres, Diesel Pump Rooms, and more. Its significant footprint makes Diesel-Electric a leader in delivering comprehensive solutions for local automotive needs.
The company has been working with Telviva since 2017, when it transitioned from an on-premise PBX solution to Telviva One, helping cut call costs, bring transparency to telecommunications spending, and enabling sales agents to work remotely during the pandemic.
Diesel-Electric has been growing significantly and expanding the number of branches it has around the country, and efforts to ensure all these locations are connected are made harder due to South Africa’s infrastructure limitations – primarily around the availability of fibre lines beyond main urban areas.
Proactive relationship, proactive service
Kobus Odendaal, Senior IT Administrator at Diesel-Electric, says that while the company’s current team inherited Telviva, they viewed the company as a respected and recognised service provider, and that the decision to continue the relationship was influenced by Telviva’s service. The company particularly valued the personalised and friendly service from Telviva, all the way from support staff right down to the receptionist who recognises clients when they call in.
“Telviva provides exceptional service delivery; we have dedicated support and their team consistently provides prompt and effective assistance once we call or send them a mail, and they often resolve issues without further discussion, and this high level of service sets the bar for the industry. This strong, personal relationship between the companies is a key factor in long-term partnerships,” says Odendaal.
Scalability, redundancy
The scalability of Telviva’s voice solutions is fundamental to Diesel-Electric’s expansion plans, as there are multiple users across multiple companies within the group, including those that are working from offices, and those that work remotely, using the Telviva One Mobile App. He adds that Telviva’s ability to provide solutions for preliminary setups before fibre installation is crucial for managing this rapid expansion efficiently.
“With new branches planned across Cape Town, Centurion, Nelspruit and even Namibia, Telviva is the only company Diesel-Electric knows that can keep pace with our projected growth over the next two to three years,” says Odendaal.
The company currently runs two separate fibre lines for each location, with an LTE failover to provide them with redundancy in case of failure on their fibre lines. Using LTE also helps mitigate against the considerably long period to have fibre lines installed by fibre network operators. The automatic failover to the Telviva extra line when physical fibre connections are down is a critical feature, ensuring uninterrupted phone services.
Forward-looking approach
Odendaal says that Telviva’s proactive approach means that they are notified of maintenance to be done, new products that are being introduced, or being invited to contribute to new features, especially around the use of artificial intelligence (AI) in business communications, which the company is now looking at implementing. This forward-looking approach, combined with reliable service, cost efficiency, and exceptional customer relationships, underscores why Diesel-Electric recommends Telviva to other businesses.
“I would hands down recommend Telviva. No other company that we have come across can offer what Telviva offers us at this point,” says Odendaal.
Telviva One offers a comprehensive suite of features designed to streamline your business operations and enhance collaboration. Telviva One enhances customer interactions by integrating multi-channel communication into a unified system, allowing customers to engage via their optimal channel of choice. By integrating with leading CRM applications, businesses can simplify how their teams handle customer interactions.
Designed for businesses seeking scalability, Telviva One can even automate low-complexity service interactions in your digital engagement channels, freeing your service desks from mundane tasks. This includes bots, digital reception consoles and more. Contact us today.
