Business Communications Tag

One of the most important considerations for businesses, as they strive to squeeze out efficiencies and become more competitive, is understanding that to be truly relevant and appealing for customers and staff, they need an intelligent business communications platform. This implies the ability to adapt and react based on real-time insights. Driven by these requirements, we are likely to see several trends that are already gaining traction to gather even more momentum over the next few years: Head in the cloud Those organisations moving their business communications to the cloud stand to benefit from instant cost savings, flexibility and control. They can further enable omnichannel communications, allowing employees to work from anywhere, with any device either with voice , text or chat. This has become especially prevalent in the past year, with the Covid-19 pandemic accelerating business cloud adoption. Switching to the cloud allows