Unified Communication Tag

“From quick attendance to our requests for quotes for new services, to dealing with the technical teams for on-site implementations, the after sales service from Telviva subsidiary, AnD Communications is phenomenal - you don’t get that from any vendor. Our slogan is ‘passion for innovation’ and it also describes the work that we have done with them. We are partners rather than vendor and customer, and it makes it easier to work with them, and share our views, which makes the service amazing.” Corné Raubenheimer National Factory Outlet Manager at Tevo Customer: Tevo Industry: Retail Background Tevo is a South African business specialising in the sourcing, development, marketing and distribution of innovative, high-quality products. Tevo products are stocked exclusively by the most reputable retail chains in Southern Africa.  Tevo was dependent on the incumbent fixed-line provider for its telecommunications, and had faced a number of challenges. This

One of the most important considerations for businesses, as they strive to squeeze out efficiencies and become more competitive, is understanding that to be truly relevant and appealing for customers and staff, they need an intelligent business communications platform. This implies the ability to adapt and react based on real-time insights. Driven by these requirements, we are likely to see several trends that are already gaining traction to gather even more momentum over the next few years: Head in the cloud Those organisations moving their business communications to the cloud stand to benefit from instant cost savings, flexibility and control. They can further enable omnichannel communications, allowing employees to work from anywhere, with any device either with voice , text or chat. This has become especially prevalent in the past year, with the Covid-19 pandemic accelerating business cloud adoption. Switching to the cloud allows

With the drive toward remote working leaving organisations looking for the ideal unified communications tool to suit their requirements, it can be quite easy to be swayed by slick graphics and interesting features. However, there is far more to this than meets the eye, and the focus should instead be on whether stability forms the foundation of a service, before it is improved upon through continuous innovation. Stability of a platform is key from the outset - it has to be always available, and end users must be able to get full functionality out of it as expected. The design has to look at reducing single points of failure, as well as other elements that can have an impact on the quality of service, such as where your service is hosted. However, at the end of the day all applications can crash

Our customers have been steadily moving away from communication methods such as traditional circuit switched calls or even emails in favour of voice over IP (VoIP) calls, instant messaging and even social media to connect with family and friends, and are increasingly prefering to do the same for their interactions with brands. Even more so, they want to be able to communicate across multiple channels, and still receive quick and seamless service.