Unified Communication Tag

Telviva, as a Technology Partner, has assisted Vodacom Lesotho in launching Vodacom One Connect, which provides local small and medium enterprises (SMEs) with a cost-effective cloud-based UC&C platform that synchronises voice, video and chat. The solution includes Direct Routing, which enables businesses to use Vodacom’s voice services directly within Microsoft Teams - the first by an operator in the Lesotho market. The Telviva platform provided to Vodacom Lesotho is hosted on their own platform, and the operator in turn provides UC&C services to its customers in that country. As part of the agreement with Vodacom Lesotho, Telviva provided technical training for the core team, sales training, field services training and relevant marketing collateral that can be used as a guideline. In addition, Telviva has signed a year-long technology transfer agreement to assist Vodacom Lesotho in deploying leading cloud-based technology to both

Looking forward to the year ahead, it has become apparent that beyond just having their business systems and communications in the cloud, businesses will need to put in place a plan to leverage generative artificial intelligence (AI) within the organisation, or they will be left behind by competitors. Other trends on the horizon include a changed approach to securing talent, personalisation at scale, more remote and distributed work, a growing focus on customer experience and more. An obstacle holding businesses back has been the migration process to the cloud, which can be complex for larger businesses, but they will ultimately have to make the move, ideally through a multi-year process that sees some processes being shifted to the cloud and bridged with legacy systems. Once they have the foundation in place, they can look to harness the trends that will help

Telviva has introduced Telviva One Talk 500 Bundle, which gives up to 5 users access to a full-feature cloud-based PBX solution that includes unified communications (UC) functionality, the ability to use work numbers on smartphones through the Telviva Mobile app and bundled minutes. The Bundle not only helps small businesses enhance collaboration and productivity or help to begin their journey to the cloud, but gives them more financial certainty through a fixed price of R495 per month. Let's face it; not all small businesses that want a solution where you get charged as you consume - potentially resulting in bill shock at the end of the month - or do they want a solution that provides them with unlimited minutes (such as with Business in a Box or with Telviva's Freedom Package). They know they have a low volume of calls,

Most businesses are facing a fast changing landscape which forces them to adapt their business model, product composition, and routes to market rapidly. This dynamic elevates levels of collaboration between team members and reliance on tools, including unified communications, which facilitate that. Getting this right, however, requires a 'change-fit' culture across all levels of the organisation, integration with business systems, and backing from the very top. Responding to the pace of change in technology has become crucial with the growing blur in the boundaries of the competitive landscape. For example, multinational technology companies are expanding into multiple fields across IT, telecoms and software, and being able to compete against this requires greater quality and speed of decision-making. Businesses can achieve this through team-based decision-making, if managed correctly. Tech as a workplace enabler Effective communication and collaboration is critical for success in the workplace,

When the Covid lockdowns hit, organisations were pushed into using whatever video conferencing tools were available in order to enable staff to work remotely. However, as time passed by, they realised that while these tools helped them at that point in time, they lacked some of the crucial functionalities that office workers were looking for. Enter Microsoft Teams - a unified communications (UC) platform that combines workplace chat, video meetings, file storage and application integration in order to enable real-time collaboration and communication. And, perfect for the majority of organisations that are already entrenched within the Microsoft ecosystem. However, even here there are limitations - not every engagement needs to be a video call and with just Microsoft Teams, businesses are restricted to this unified communications environment and can't reach out to the wider world through inbound or outbound voice calling. In

There has been a continued acceleration in South African organisations moving their business systems into the cloud, as they look to benefit from improved efficiency and productivity and tools to establish greater customer intimacy. In the process of moving into the cloud they have been able to harness omni-channel communications and even the broad integration of business systems in order to improve customer experience.  Driven by the need for businesses to have an intelligent business communications platform, trends identified for this year included increased cloud adoption, the breaking down of silos, mobile-first approach, automation, cloud security and more. Many of these trends are set to continue into 2023, gaining further momentum, with a few new trends that will come to the fore as well: Increased acceleration of cloud adoption Organisations have for long now known the benefits of shifting their business communications to

In a digital world, people engaging with brands increasingly want to be able to have synchronous conversations across multiple channels, in real time. However, without the right integration, this results in a fragmentation of engagements and a lack of visibility resulting in businesses not being able to measure whether they are achieving their service level agreements or not, and more broadly a degraded experience for customers. This was a far simpler prospect in the past when the only way to contact an organisation was to dial a single number that led one to a switchboard operator, who would then transfer the caller to the right people or department, where the call would be logged. Today, a customer could follow up on a query via a WhatsApp chat or a chat widget on the company website; how does a business keep track

South Africa’s long-standing challenge with skills shortages is well known. Rather than relying on the tertiary education sector to produce ready-made entrants into the workplace, the opportunity exists for businesses to create valuable learnership programmes. More than just contributing to addressing a broader challenge, they can develop young South Africans who are better equipped to meet their needs. Telviva, a market leader in cloud communications in Southern Africa, has over the years developed its own business communications products locally, including the flagship Telviva One, which seamlessly synchronises fixed line and mobile voice, chat and video in a single platform.  This means that the company has to develop some of the niche technical skills internally, and a good skills development programme is a prerequisite, to ensure that available staff are skilled to the required levels. Apart from purely the technical aspects, Telviva’s learnership

Small businesses in South Africa now have access to a flexible, cloud-based business communications platform that synchronises fixed-line and mobile voice, video and chat across any device, enabling them to work seamlessly in a hybrid or fully remote environment. In addition, unlimited free local voice calls at a fixed cost means that there are no surprise bills at the end of the month. All of this starts from R1 000 per month for 5 users. Telviva’s Business in a Box is an entry level bundle that is ideal for small businesses with a need to use a cloud-based service and experience the benefits of unified communications and collaboration (UC&C). The bundle gives each user access to Telviva One Premium, an all-in-one business communication platform that enables employees to communicate from any screen, any time, from anywhere.  Whether you want to make a

With the ability to provide great customer experience (CX) playing a growing role in business success, organisations have increasingly turned to technology to provide this personalised level of service. While traditionally limited to large corporations, the advent of the cloud is now bringing this level of functionality - in a cost-effective way - to small and medium-sized businesses too. South Africans are currently spending well over 10 hours per day online, and want to be able to interact with brands in multiple ways. Rather than just using the phone or email, they want to be able to use the channel they are most familiar with, whether it is through instant messaging, social media platforms or even real time chat (webRTC) on a company website. While this may appear daunting, the quest for improved customer experience is driving local businesses to invest in