Cloud Communications Tag

Looking forward to the year ahead, it has become apparent that beyond just having their business systems and communications in the cloud, businesses will need to put in place a plan to leverage generative artificial intelligence (AI) within the organisation, or they will be left behind by competitors. Other trends on the horizon include a changed approach to securing talent, personalisation at scale, more remote and distributed work, a growing focus on customer experience and more. An obstacle holding businesses back has been the migration process to the cloud, which can be complex for larger businesses, but they will ultimately have to make the move, ideally through a multi-year process that sees some processes being shifted to the cloud and bridged with legacy systems. Once they have the foundation in place, they can look to harness the trends that will help

Telviva has introduced Telviva One Talk 500 Bundle, which gives up to 5 users access to a full-feature cloud-based PBX solution that includes unified communications (UC) functionality, the ability to use work numbers on smartphones through the Telviva Mobile app and bundled minutes. The Bundle not only helps small businesses enhance collaboration and productivity or help to begin their journey to the cloud, but gives them more financial certainty through a fixed price of R495 per month. Let's face it; not all small businesses that want a solution where you get charged as you consume - potentially resulting in bill shock at the end of the month - or do they want a solution that provides them with unlimited minutes (such as with Business in a Box or with Telviva's Freedom Package). They know they have a low volume of calls,

“We wanted to adopt technology that not only helps us enable remote working, but also drives improved collaboration, and gives Garrun Group the ability to service our clients in a more efficient manner. Beyond that, the Group can rely on Telviva for support, and it is even better when we can bring our combined experience together to solve challenges. Telviva took all the frustration away, with their teams going the extra mile when it came to support - a truly outstanding achievement. ” Riyaadh Saloojee Garrun Group's IT Operations Manager Customer: Garrun Group Industry: Insurance Garrun Group background In 1994, The Garrun Group was formed and embarked on an acquisitions-oriented growth strategy, which led to majority shareholding in several regional and specialist brokerages. The company's country-wide footprint consists of a holistic infrastructure of technical knowledge, skills and superior systems as well as a fully comprehensive range

A successful hybrid radio pilot project between Altron Nexus and Telviva in the areas surrounding the Square Kilometre Array (SKA) will see the service now being offered more broadly to residents, businesses and public sector organisations across the Karoo, enabling them to seamlessly communicate with the outside world. In order to overcome restrictions related to the SKA, this project allows people to use their radio devices to make and receive regular phone calls. The Square Kilometre Array (SKA) project is an international effort to build the world’s largest radio telescope. It is not a single structure, but consists of many telescopes - or an array - spread over a large location and the first phase is being constructed in the Northern Cape of South Africa as well as in Australia.  A unique challenge in the Karoo Because it is a radio telescope, rather

When the Covid lockdowns hit, organisations were pushed into using whatever video conferencing tools were available in order to enable staff to work remotely. However, as time passed by, they realised that while these tools helped them at that point in time, they lacked some of the crucial functionalities that office workers were looking for. Enter Microsoft Teams - a unified communications (UC) platform that combines workplace chat, video meetings, file storage and application integration in order to enable real-time collaboration and communication. And, perfect for the majority of organisations that are already entrenched within the Microsoft ecosystem. However, even here there are limitations - not every engagement needs to be a video call and with just Microsoft Teams, businesses are restricted to this unified communications environment and can't reach out to the wider world through inbound or outbound voice calling. In

“The flexibility of Telviva One was perfect for Project Hope as it gave us the ability to manage calls and control costs, as well as a single number that all employees could respond to on their mobile phones. This made it an easier decision than going for cell phone contracts which can become expensive. In addition, working with AnD Communications was an easy and quick process. Their staff helped to get the service set up quickly and provided us with the guidance we needed to get started. Telviva One is the ideal solution for any organisation no matter how small - or big - they are,” Sara Brown Founder and Director, Project Hope Customer: Project Hope Industry: NGO Background Project Hope is a non-governmental organisation (NGO) based in KwaZulu-Natal that empowers children in South Africa to live an outstanding early childhood. Working primarily in the field,

South Africa’s long-standing challenge with skills shortages is well known. Rather than relying on the tertiary education sector to produce ready-made entrants into the workplace, the opportunity exists for businesses to create valuable learnership programmes. More than just contributing to addressing a broader challenge, they can develop young South Africans who are better equipped to meet their needs. Telviva, a market leader in cloud communications in Southern Africa, has over the years developed its own business communications products locally, including the flagship Telviva One, which seamlessly synchronises fixed line and mobile voice, chat and video in a single platform.  This means that the company has to develop some of the niche technical skills internally, and a good skills development programme is a prerequisite, to ensure that available staff are skilled to the required levels. Apart from purely the technical aspects, Telviva’s learnership

“Using Telviva has helped us efficiently and cost-effectively stay in touch with our plumbers 24/7. The mobile voice solution has helped to better engage with customers, managing agents and insurance companies Additionally, the service we have received from AnD Communications, a local KZN company owned by Telviva, has been exceptional, and they have assisted whenever we have faced a challenge. I give them ten stars for service.”