The Courier Guy, a leading South African courier, has been at the forefront of local delivery services for over 25 years. Given the nature of the business and shifting user behaviours, gaining a single view of customer communications became crucial for the company.
By partnering with Telviva, The Courier Guy has been able to synchronise voice calls, emails, and even WhatsApp messages, giving their contact centre agents a single pane of glass from which they can get access to the history and context required to have personalised, better-quality conversations.
Improving contact centre operations
Watch the video with Samantha Swanepoel, Chief Marketing Officer at The Courier Guy, to find out how Telviva’s solutions helped the company significantly improve First Contact Response Times and Answer Rates at their contact centre.
Whether you require an inbound/outbound call centre solution for voice or an omnichannel solution integrating multiple digital channels, Telviva’s Contact Centre as a Service (CCaaS) solution provides comprehensive platforms to streamline your contact centre operations. Contact us today.