Telviva, as a Technology Partner, has assisted Vodacom Lesotho in launching Vodacom One Connect, which provides local small and medium enterprises (SMEs) with a cost-effective cloud-based UC&C platform that synchronises voice, video and chat. The solution includes Direct Routing, which enables businesses to use Vodacom’s voice services directly within Microsoft Teams – the first by an operator in the Lesotho market.
The Telviva platform provided to Vodacom Lesotho is hosted on their own platform, and the operator in turn provides UC&C services to its customers in that country. As part of the agreement with Vodacom Lesotho, Telviva provided technical training for the core team, sales training, field services training and relevant marketing collateral that can be used as a guideline. In addition, Telviva has signed a year-long technology transfer agreement to assist Vodacom Lesotho in deploying leading cloud-based technology to both private and public sector customers.
Similarly to the South African market, most small businesses in Lesotho simply cannot afford to invest in on-premise PBX infrastructure, including switchboards and servers, leaving many reliant on personal cell phones for business communications during the Covid-enforced lockdowns. A cloud-based PBX provides these smaller organisations with an affordable alternative.
Powered by Telviva, One Connect is hosted on Vodacom’s data centres and managed by Vodacom Lesotho, and provides customers with a synchronised service that can be accessed seamlessly across laptop and desktop computers through an intuitive portal that brings together voice, video and chat, while a mobile app enables users to make and receive calls using their office extension number from any location and any mobile device.
With Direct Routing, the platform enables One Connect’s business users to make, receive and transfer calls directly within Microsoft Teams. Through this, Vodacom Lesotho can service customers from the cloud for both UC&C functionality and Microsoft Teams, and bridge the two where required.
For those business customers who need multi-channel engagement, functionality enabled by Telviva Engage brings additional communications channels including web chat, social media and instant messaging, such as WhatsApp. Furthermore, One Connect users will have an easy upgrade path to adding contact centre capabilities – similar to that provided by Telviva Connect or Telviva Reach – to their business communications.
About the Telviva Platform
Telviva provides a business telecommunications system that has the ability to drive an enhanced experience for customers, as well as better productivity, accuracy and speed from employees by integrating with underlying business systems such as customer relationship management (CRM) systems, contact databases and more. This ability to synchronise CRM systems and other API interactions between third-party solutions means that users can leverage more tools to boost productivity and efficiency.
A highly intuitive online portal provides a simple way to handle voice, video, chat and contact management requirements, while a web phone application offers functionality including call handling, voicemail, call history and Do-Not-Disturb (DND) management. High-definition voice comes standard, though operators can enhance fixed line quality even further with a fully managed, engineered and monitored access network optimised for real-time communication.
Seize the opportunity in the Unified Communications market and empower your customers to streamline operations, boost productivity, and foster a collaborative work-from-anywhere environment. Our partners further benefit from our supreme product expertise and our competitive pricing. Find out how to partner with Telviva today.
